Krystal Wheeler
Oviedo,FL
Summary
Dynamic, forward-thinking administrative professional with experience in overseeing high quality, innovative, and organized operations. Dedicated and skilled listener with expansive knowledge across various industries, enabling enhanced customer service, performance improvements, and progress tracking. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, and achieve organization objectives. Skilled at working effectively with different departments to coordinate information and resolve problems.
Overview
23
23
years of professional experience
Work History
Independent Acquisitions & Logistics Contractor
Shipt, Inc.
Orlando, FL
03.2017 - Current
- Exemplify outstanding communications in coordinating with customers to acquire orders and liaising with store employees and headquarters to streamline workflow
- Champion best practices during the acquisition of goods to ensure high quality
- Drive client satisfaction via timely delivery of goods and other logistical needs.
Administrative Specialist
Elkadrone
Orlando, FL
06.2019 - 10.2021
- Efficiently managed day-to-day office operations, ensuring a well-organized environment
- Managed correspondence, maintaining professional communication with clients and internal staff
- Coordinated scheduling and calendar management, optimizing time and resources
- Performed accurate data entry and maintained databases
- Arranged travel and accommodations, balancing cost-effectiveness with convenience
- Provided exceptional customer service, addressing inquiries, and resolving issues promptly
- Managed special projects, demonstrating versatility and the ability to manage diverse tasks efficiently.
Flight Attendant
Silver Airways
Orlando, FL
01.2017 - 07.2018
- Carried out pre-flight safety investigation of emergency equipment, carefully inspecting all cabin fixtures and duly reporting any issues to the pilot-in-command to ensure security
- Resolved passenger issues on board, including providing resolution for disorderly passengers, aiding with medical situations, and responding to connecting flight concerns
- Ensured passenger security via demonstration of safety equipment use
- Utilized NASA's reporting system to document flight discrepancies accurately.
Patient Care Coordinator
Northwestern Mgmt./Sage Dental Grp.
Boca Raton, FL
03.2014 - 01.2017
- Conducted verification checks and obtained HMO/PPO insurance plan authorizations to ensure information accuracy, efficiently organizing patient data for future reference
- Fulfilled scheduling tasks for new patient appointments for 34 dental offices in South Florida and Orlando while utilizing Dentrix and Dolphin Management software
- Developed skills and expertise by completing bi-weekly educational webinars
- Drove organizational excellence by meeting quotas and goals while working with the team
- Demonstrated field knowledge in educating clients and showcasing industry proficiency while aiding patients by guiding them through the in-house Dental Discount VIP plan.
Customer Service Supervisor
Debt Negotiation Service Providers of America
Fort Lauderdale, FL
03.2009 - 03.2014
- Liaised with originating creditors, collection agencies, law firms, and other entities on behalf of the customer to negotiate settlements and payment arrangements.
- Upheld communications with clients and other professionals to resolve issues and queries.
- Boosted performance by consistently meeting various performance benchmarks, including speed, accuracy, and volume, while managing a high-volume workload.
- Streamlined processing operations by inputting disbursements into a banking database
Closing Coordinator
New River Title Company
Fort Lauderdale, FL
03.2004 - 09.2008
- Coordinated all aspects of the real estate closing process, ensuring all parties met deadlines and requirements.
- Prepared and reviewed closing documents, ensuring accuracy and compliance with legal and regulatory standards.
- Communicated effectively with buyers, sellers, agents, lenders, and attorneys to facilitate smooth transactions.
- Scheduled and managed closing appointments, ensuring all necessary parties were informed and prepared.
- Verified and ensured all required documents, such as title insurance policies, deeds, and affidavits, were complete and accurate.
- Addressed and resolved any issues or discrepancies that arose during the closing process.
- Managed the disbursement of funds according to the closing statement, ensuring accuracy and compliance.
- Maintained detailed records of all transactions, ensuring data integrity and easy retrieval.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Supported post-closing activities, including the recording of documents and issuance of final title policies.
Administrative Assistant
Homes and Loans USA
Fort Lauderdale, FL
01.2002 - 03.2004
- Directly supported the company owner by managing their calendar, scheduling meetings, and coordinating travel arrangements.
- Handled all correspondence on behalf of the owner, maintaining professional communication with clients, partners, and internal staff.
- Organized and facilitated meetings, including preparation of agendas, taking minutes, and following up on action items.
- Assisted the owner with personal tasks and errands, contributing to a balanced work-life dynamic.
- Conducted research and provided summaries to assist the owner in decision-making processes.
- Coordinated with other departments to ensure smooth communication and workflow, acting as a liaison for the owner.
- Maintained confidentiality and discretion regarding sensitive information and business matters.
- Developed and maintained an organized filing system, ensuring easy retrieval of information for the owner.
Education
Florida Real Estate Licensing -
Gold Coast Schools
Orlando, FLVascular Sonography -
Keiser University
Fort Lauderdale, FLBusiness Marketing/DECA -
South Plantation High School
Plantation, FLSkills
- Strategic Direction
- Performance Management
- Multi-tasking Expertise
- Calendars Management
- Travel Management
- Customer Service
- Relationship Building
- Logistic Operations
- Service Requests
- Computer Skills
- Documentation and control
- Discretion and judgement
- Inbound Calls
- Problem-Solving Skills
- Analytical Skills
- Excellent Communication Skills
- Google Suite
- Display Soft
- Microsoft Office Suite (Word, Outlook, Excel)
- Dentrix
- Dolphin Management
- Microsoft Outlook
- Property Management Systems
Timeline
Administrative Specialist
Elkadrone
06.2019 - 10.2021
Independent Acquisitions & Logistics Contractor
Shipt, Inc.
03.2017 - Current
Flight Attendant
Silver Airways
01.2017 - 07.2018
Patient Care Coordinator
Northwestern Mgmt./Sage Dental Grp.
03.2014 - 01.2017
Customer Service Supervisor
Debt Negotiation Service Providers of America
03.2009 - 03.2014
Closing Coordinator
New River Title Company
03.2004 - 09.2008
Administrative Assistant
Homes and Loans USA
01.2002 - 03.2004
Florida Real Estate Licensing -
Gold Coast Schools
Vascular Sonography -
Keiser University
Business Marketing/DECA -
South Plantation High School
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