Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Williams

Las Vegas

Summary

Dedicated professional with a strong work ethic and proven customer service skills, honed at HD Supply as a Truck Driver. Recognized for maintaining a clean driving record and achieving zero accidents while ensuring timely deliveries. Self-motivated and dependable, I excel in enhancing customer satisfaction through effective communication and problem-solving.

Overview

11
11
years of professional experience

Work History

Truck Driver

HD Supply
06.2022 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Supported new drivers by sharing best practices and insights gained from experience on road.

Rural Mail Carrier Associate

Post Office
01.2021 - 06.2022
  • Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
  • Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
  • Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
  • Elevated operational efficiency through regular maintenance checks of postal vehicles, ensuring consistently smooth operations.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
  • Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
  • Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
  • Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
  • Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.

Customer Service Manager

Smiths Food And Drug
03.2019 - 04.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Conducted quarterly customer satisfaction surveys to identify areas for improvement.

Sales Associate

Sam's Club
03.2018 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Lead Security Officer

Securitas Security Services USA
02.2014 - 08.2018
  • Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
  • Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
  • Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
  • Maintained accurate records of incidents, providing detailed reports for management review and analysis.
  • Reduced response times to incidents through rigorous training exercises and efficient resource allocation.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Education

Jordan High School
Los Angeles, CA
06.2004

Skills

  • Safe driving
  • Strong work ethic
  • Self-motivation and discipline
  • Dependable and reliable
  • Customer-oriented
  • Basic computer literacy
  • Customer service
  • Time management

Timeline

Truck Driver

HD Supply
06.2022 - Current

Rural Mail Carrier Associate

Post Office
01.2021 - 06.2022

Customer Service Manager

Smiths Food And Drug
03.2019 - 04.2021

Sales Associate

Sam's Club
03.2018 - 04.2019

Lead Security Officer

Securitas Security Services USA
02.2014 - 08.2018

Jordan High School

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