Krystal Williams
Albany
Summary
Hardworking, passionate, detail-oriented job seeker with organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals, with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Remote Contact Center Agent
Brandt Information Services
Tallahassee, FL
02.2025 - Current
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Boosted revenue with upselling additional services such as unit upgrades.
- Provided customers with information about availability and pricing.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Suggested various options and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Conducted follow-up calls to ensure customer satisfaction.
Call Center Agent
Connexus Resource Group
American Fork, UT
09.2024 - 01.2025
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer orders efficiently and accurately.
- Handled complaints and provided information about the organization's products and services.
- Provided product and service information to customers and identified upselling opportunities.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
Call Center Customer Service Representative
VXI Global Solutions
Los Angeles, CA Remote
09.2022 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Customer Service Representative/ Cashier
WalMart
2586 N Slappey Blvd, Albany, GA 31701
04.2021 - 03.2022
- Resolved customer complaints with empathy.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED -
Albany Technical College
Albany, GA03-2017
Skills
- Money Handling
- Customer Data Confidentiality
- Active Listening Skills
- Technical Troubleshooting
- Process Transactions
- Database Management
- Maintaining Clean Work Areas
- Calm and Professional Under Pressure
- Cash Handling
- Resolving Issues
- POS Systems Operations
Timeline
Remote Contact Center Agent
Brandt Information Services
02.2025 - Current
Call Center Agent
Connexus Resource Group
09.2024 - 01.2025
Call Center Customer Service Representative
VXI Global Solutions
09.2022 - 07.2023
Customer Service Representative/ Cashier
WalMart
04.2021 - 03.2022
GED -
Albany Technical College