Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Williams

Albany

Summary

Hardworking, passionate, detail-oriented job seeker with organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals, with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Remote Contact Center Agent

Brandt Information Services
02.2025 - Current
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Boosted revenue with upselling additional services such as unit upgrades.
  • Provided customers with information about availability and pricing.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Suggested various options and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Conducted follow-up calls to ensure customer satisfaction.

Call Center Agent

Connexus Resource Group
09.2024 - 01.2025
  • Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer orders efficiently and accurately.
  • Handled complaints and provided information about the organization's products and services.
  • Provided product and service information to customers and identified upselling opportunities.
  • Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.

Call Center Customer Service Representative

VXI Global Solutions
09.2022 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.

Customer Service Representative/ Cashier

WalMart
04.2021 - 03.2022
  • Resolved customer complaints with empathy.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

GED -

Albany Technical College
Albany, GA
03-2017

Skills

  • Money Handling
  • Customer Data Confidentiality
  • Active Listening Skills
  • Technical Troubleshooting
  • Process Transactions
  • Database Management
  • Maintaining Clean Work Areas
  • Calm and Professional Under Pressure
  • Cash Handling
  • Resolving Issues
  • POS Systems Operations

Timeline

Remote Contact Center Agent

Brandt Information Services
02.2025 - Current

Call Center Agent

Connexus Resource Group
09.2024 - 01.2025

Call Center Customer Service Representative

VXI Global Solutions
09.2022 - 07.2023

Customer Service Representative/ Cashier

WalMart
04.2021 - 03.2022

GED -

Albany Technical College

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Krystal Williams