KRYSTAL WITHERSPOON
Centreville,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. In-depth understanding of customer service, data entry and file management.
Overview
14
14
years of professional experience
Work History
Implementation Data Analyst
NTT Data
10.2022 - Current
- Providing feedback to help improve processes
- Upheld security and confidentiality of documents and data within area of responsibility.
- Analyzing business data, providing assessments of trends, identifying, and explaining variances from goals
- Documented effective and replicable methods for extracting data and organizing data sources.
MOBILITY ORDERING COORDINATOR
NTT Data
08.2019 - 09.2022
- Serves as the primary point of contact for all customer expectations and carrier escalations
- Complete each order within SLA or better
- Prepares, processes, and submits orders to vendors for new installs, moves, and disconnects of communications; works with customers and customer vendors to transfer lines and ensure ordering accuracy.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Admin Assistant/Administrative HR Assistant
Synergy Attorney Services
02.2014 - 08.2017
- Maintains office operations by receiving and distributing communications; maintaining supplies and equipment; process incoming mail; serving customers
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Case Manager
Synergy Attorney Services
10.2013 - 02.2014
- Communicated with clients weekly in reference to pending cases; scanned documents, processed faxes and uploaded into client’s file; answered multiline phone system and provide excellent customer service to client
- Proposed more efficient call script to reduce average client handling time, which was well-received and implemented by management
- Assisted with data entry and performing clerical task, such as uploading invoices into the system
- Worked well in a team setting, providing support and guidance.
ASSISTANT MANAGER
DOLLAR TREE
04.2009 - 06.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma -
Garner Senior High School
GarnerSkills
Problem Solving
Proficient in Microsoft Office
Data formatting
Staff Management
New employee onboarding
Human resources records
Scheduling
Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Implementation Data Analyst
NTT Data
10.2022 - Current
MOBILITY ORDERING COORDINATOR
NTT Data
08.2019 - 09.2022
Admin Assistant/Administrative HR Assistant
Synergy Attorney Services
02.2014 - 08.2017
Case Manager
Synergy Attorney Services
10.2013 - 02.2014
ASSISTANT MANAGER
DOLLAR TREE
04.2009 - 06.2013
High School Diploma -
Garner Senior High School