Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystal Woepse

Sheboygan,WI

Summary

Innovative leader with track record of success in driving customer satisfaction, employee engagement, and operational efficiency. Skilled in training, motivating, and managing staff, while providing exceptional customer service. Adept at problem-solving, multitasking, and creatively resolving customer and staff issues. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to problem-solving skills to meet goals. Hard worker experienced in problem-solving, service, and time management. Aiming to leverage abilities to successfully fill the management role at your company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
05.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Food and Beverage Supervisor

Blue Harbor Resort
11.2019 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food inventory and supplies to prevent waste.
  • Supervised food presentation and plating to enhance visual appeal.
  • Controlled food costs and managed inventory.
  • Planned and executed promotions and special events in close collaboration with management.
  • Served consistent portions following recipes and control standards.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Bartender/Server

Blue Harbor Resort
11.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Shift Manager/Key Holder

Burger King
06.2020 - 07.2021
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Received and counted money.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Education

Associate of Business Administration - Business Management

Uw- Greenbay
Green Bay, WI
06.2025

Skills

  • Menu Memorization
  • Wine Service
  • Food and Beverage Pairings
  • Order Accuracy
  • Suggestive Selling
  • Guest Relations Management
  • Portion Sizes
  • Beverage Preparation
  • Safe Food Handling Practices
  • Food and Beverage Orders

Certification

Bartending License

Serve safe Manager Certification

Timeline

Server

Texas Roadhouse
05.2023 - Current

Shift Manager/Key Holder

Burger King
06.2020 - 07.2021

Food and Beverage Supervisor

Blue Harbor Resort
11.2019 - Current

Bartender/Server

Blue Harbor Resort
11.2019 - Current

Associate of Business Administration - Business Management

Uw- Greenbay

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Krystal Woepse