Krystal woodhead
Sherwood,OR
Summary
Dynamic Brand Manager with a proven track record at EPROMOS, enhancing brand positioning and driving sales through innovative market analysis and partnership development. Excelled in product management and strategic brand campaigns, boosting sales and customer loyalty. Skilled in fostering cross-functional team collaboration and offering tailored solutions, demonstrating exceptional leadership and market insight. Professional brand management expert with strong track record in developing and executing strategic marketing initiatives. Adept at driving brand growth and enhancing market presence through innovative campaigns and data-driven decisions. Collaborative team player focused on achieving results and adapting to changing market needs. Skilled in market analysis, consumer insights, and cross-functional team leadership.
Overview
20
20
years of professional experience
Work History
Brand Manager
EPOMOS
09.2015 - Current
- Researched market trends to identify customer needs and preferences for strategic planning.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Boosted product sales with innovative promotional strategies and attractive packaging designs.
Assistant Manager
USBANK
08.2013 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Banker
US BANK
02.2012 - 06.2013
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Sales Associate
Cindys Hallmark
04.2005 - 07.2011
Bank Teller
Chase
01.2008 - 06.2011
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Education
Associate of Science - Business
Portland State University
Portland, OR06-2010
High School Diploma -
Tualatin High School
Tualatin Oregon06-2007
Skills
- Market Analysis
- Partnership Development
- Sales Support
- Brand strategy
- Sales strategy
- Sales Tracking
- Product Management
- Product positioning
- Brand positioning
Timeline
Brand Manager
EPOMOS
09.2015 - Current
Assistant Manager
USBANK
08.2013 - 09.2015
Banker
US BANK
02.2012 - 06.2013
Bank Teller
Chase
01.2008 - 06.2011
Sales Associate
Cindys Hallmark
04.2005 - 07.2011
Associate of Science - Business
Portland State University
High School Diploma -
Tualatin High School
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