Krystal Woodman
Spokane,WA
Summary
Experienced Lead Registrar with 6 years of experience successfully handling insurance authorizations, scheduling and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Patient Access Lead Registrar
MultiCare Deaconess Hospital
02.2018 - Current
- Utilize Epic to accurately check in patients in an emergency room setting.
- Obtained patient's demographic and insurance information to determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Onboarded new employees with training after orientation process.
- Maximized performance by monitoring daily workqueues and mentoring team members.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Patient Access Representative
Stony Brook University Hospital
03.2016 - 10.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Made contact with insurance carriers to discuss insurance benefits in order to assure timely authorization prior to patient procedures or appointments.
- Processed insurance authorization by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Facilitated communication between patients and various departments and staff.
Front Office Medical Assistant
Randstad
08.2015 - 03.2016
- Verified patient information by interviewing patient, updating demographics and confirming purpose of visit.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Posted payments and charges to patient accounts and participated in billing processes.
- Maintained up-to-date knowledge of company operations, policies and services throughout the facility.
- Monitored cash drawers and kept inventory of patient valuables with the hospital safe.
- Scheduled patient appointments for research, labs, surgeries, and all outpatient visits within the hospital.
Customer Service Representative
Agero
08.2014 - 05.2015
- Third party biller between 90 different insurance companies and their customers.
- Dispatches emergency roadside assistance: towing, lockout, jumpstart, tire changes, winching, and fuel delivery.
- Knowledge of customers insurance plans/benefits.
- Communicates effectively to understand the client's needs and determine what services are required.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Slot Attendant
Northern Quest Resort & Casino Spokane
02.2001 - 07.2011
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Handled money and ticket to exchanges for customers.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Audited money drawers and hand or machine-counted large cash values.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Trained, mentored and developed new staff members with positive and encouraging techniques to maximize performance and team contributions.
Education
Bachelor of Science - Biology
Eastern State University
Cheney, WA05.2014
Skills
- Business Correspondence
- HIPAA Regulations
- Office Supplies and Inventory
- Operational Requirements
- Admissions and Registrations
- Verification and Eligibility
- Client Relationships
- Insurance Approvals
- Maintaining Documents and Records
- Company Standards
Timeline
Patient Access Lead Registrar
MultiCare Deaconess Hospital
02.2018 - Current
Patient Access Representative
Stony Brook University Hospital
03.2016 - 10.2017
Front Office Medical Assistant
Randstad
08.2015 - 03.2016
Customer Service Representative
Agero
08.2014 - 05.2015
Slot Attendant
Northern Quest Resort & Casino Spokane
02.2001 - 07.2011
Bachelor of Science - Biology
Eastern State University
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