Krystal Wright
Tacoma,WA
Summary
Reception professional with proven track record in managing front desk operations and delivering exceptional customer service. Known for reliability and adaptability in dynamic office environments, effectively coordinating schedules and managing communications. Strong focus on team collaboration and achieving efficient, results-driven operations.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Receptionist/ Coordinator
Center For Therapeutic Intervention
11.2023 - 02.2025
- Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Managed confidential information with discretion while processing sensitive documents such medical records, financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Scheduled appointments, billing statements, mailings, voicemails, cleanings, inventory.
Infusion Coordinator/ Billing Receptionist
The Aesthetic Center for Plastic Surgery
05.2022 - 03.2023
- Operated multi-line telephone system greeting all incoming and outgoing calls professionally and provided friendly customer service and quality care, collected and distributed messages to team members, mangers and providers to support open communication, collected payments from patients and updated account balances, knowledgeable assistance, checked in patients and visitors, insurance verification obtaining authorization, patient referrals.
- I also have experience working in the OR making surgery consents, history physical consents and clearances.
- I experienced being a infusion coordinator for a drug called TEPEZZA, which is a known drug to help with patients who have graves disease. I would enroll patients ,obtain authorization, advocate for patients and fight insurance, schedule the best fitting schedule, check the patients in bring them back to the room and provide exceptional customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided compassionate emotional support to patients undergoing challenging treatments, fostering a positive therapeutic environment.
- Developed comprehensive policies and procedures manual detailing best practices for Infusion Coordinators within the organization.
Dietary Aide
Judson Park
11.2019 - 03.2021
- Collaborated to develop diet plans specific to patient needs and conditions to support client nutritional needs, including diabetics and food allergies. Assisted patients with completion of menu appropriate for specific dietary requirements. Identified high-risk individuals when observing signs of issues and referred to registered dietician. Maintained proper temperatures, behaviors and controls to meet or exceed health department standards. Kept kitchen areas neat and clean by removing trash, wiping down and organizing supplies.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Scheduler, Tra Medical Imaging
TRA Medical Imaging
07.2016 - 05.2018
- As a scheduler my first year with, TRA I was responsible for taking all incoming calls/ outbound calls, faxes, medical records, obtaining orders/ sending orders, requesting interpreters, voicemails, appointment requests as well as training/assisting co-workers and scheduling appropriate procedures in a friendly professional matter with patients for TRA Medical Imaging as well as Carol Milgard Breast Center. In this position I have knowledge of commonly used practices and procedures within the call center and health care environment being trained on all modalities for imaging followed by my daily duties to function my position, providing patients and providers with efficient quality care and great customer service.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Education
Diploma -
Lincoln High School
Tacoma, WA06.2012
Skills
- Comprehensive documentation skills
- Proficient in multi-line systems
- Effective problem resolution
- Customer-focused service
- Strong attention to detail
- Effective verbal communication
- Patient scheduling and management
- Epic management
- Proficient in Microsoft Office
- Prioritization of tasks
- Electronic medical records management
- Professional phone communication
- Knowledge of clinical terminology
- Insurance eligibility verification
Timeline
Receptionist/ Coordinator
Center For Therapeutic Intervention
11.2023 - 02.2025
Infusion Coordinator/ Billing Receptionist
The Aesthetic Center for Plastic Surgery
05.2022 - 03.2023
Dietary Aide
Judson Park
11.2019 - 03.2021
Scheduler, Tra Medical Imaging
TRA Medical Imaging
07.2016 - 05.2018
Diploma -
Lincoln High School
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