Krystal Ybarra
San Antonio,TX
Summary
Dynamic customer service professional with extensive experience in effectively addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Known for reliability and adaptability, complemented by exceptional communication and problem-solving skills that enhance customer satisfaction and drive business success. Passionate about fostering a supportive environment that prioritizes client needs while promoting team synergy.
Overview
11
11
years of professional experience
Work History
Courier Contractor
Quick Courier Service
02.2024 - Current
- Managed logistics and scheduling to ensure consistent service quality.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
Scheduling Representative
The Center For Healtcare Services
02.2022 - 09.2023
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
- Increased customer service success rates by quickly resolving issues.
Customer Service Representative
Wells Fargo
02.2019 - 12.2020
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Processed policy renewals and modifications accurately, ensuring compliance with regulations.
- Educated clients on insurance products, enhancing understanding and satisfaction.
Customer Service Specialist
Auto Source Insurance
03.2015 - 01.2019
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Memorial High School
2010
Skills
- Complaint resolution
- Multi-line phone/ chat talent
- Maintaining confidentiality
- Understanding of medical terms
- Time management skills
- Attention to detail
- Appointment Scheduling
- Effective multitasking
- Error detection
- Strong work ethic
- Problem-solving
Timeline
Courier Contractor
Quick Courier Service
02.2024 - Current
Scheduling Representative
The Center For Healtcare Services
02.2022 - 09.2023
Customer Service Representative
Wells Fargo
02.2019 - 12.2020
Customer Service Specialist
Auto Source Insurance
03.2015 - 01.2019
High School Diploma -
Memorial High School