Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Zupancich

Ely,MN

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Back On The Rack
04.2023 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability
  • Collaborated with management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects task
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Property Manager

Canoe On Inn And Air B&b's
04.2022 - 01.2023
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
  • Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Oversaw management of 4 properties while providing general service to tenants.
  • Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
  • Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
  • Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff members on proper customer service and hospitality policies.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
  • Managed reservations accurately, ensuring seamless guest experiences upon arrival.
  • Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
  • Coordinated with housekeeping teams to prioritize room cleaning schedules based on guest arrivals or special requests.
  • Increased repeat business through personalized attention and genuine care for guests'' needs.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Maintained detailed records of guest preferences to provide personalized experiences during their stay.
  • Sourced quality vendors to consistently reach highest care standards.
  • Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
  • Contributed to revenue growth by upselling room packages, event spaces, and additional services when appropriate.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored staff performance and provided feedback and guidance.
  • Enforced policies and procedures to increase efficiency.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Identified and resolved customer complaints concerning food or lodging.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Maintained a clean and organized work environment by enforcing strict housekeeping policies, contributing to higher workplace morale and safety standards.
  • Performed light housekeeping tasks to maintain a clean and comfortable living environment for patients.
  • Assisted with daily tasks, such as errands or light housekeeping, for clients'' convenience and comfort.
  • Increased guest satisfaction scores by consistently delivering exceptional service in all aspects of housekeeping duties.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Maintained a clean, organized, and well-stocked living space through meticulous housekeeping practices.
  • Maintained a clean working environment by adhering to housekeeping guidelines, promoting workplace safety and organization.
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
  • Identified opportunities for improvement within the housekeeping department, contributing to overall hotel performance enhancements.
  • Maintained a clean living environment for residents through diligent housekeeping tasks such as laundry services or deep cleaning rooms when needed.
  • Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
  • Assisted in budget planning for the housekeeping department by projecting future staffing needs and anticipated expenses related to supplies or equipment maintenance.
  • Managed housekeeping schedules for timely room turnovers and increased efficiency.
  • Answered calls for housekeeping problems such as spills and broken glasses.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Contributed to efficient operations by coordinating with housekeeping staff when rooms were ready for new occupants.
  • Collaborated with housekeeping and maintenance departments to promptly address guest concerns and maintain room quality.
  • Supported housekeeping duties throughout facility by cleaning fixtures, removing trash from sales floor and cleans up product spills.
  • Ensured a safe home environment by performing housekeeping duties and implementing safety measures.
  • Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
  • Maintained high levels of customer satisfaction through prompt responses to service requests relating to maintenance or housekeeping concerns.
  • Maintained a clean work environment by adhering to established housekeeping practices, reducing hazards associated with cluttered spaces.

Private Home Health Care Provider

La-Rae Olson
12.2018 - 03.2022
  • Developed strong rapport with patients and families, fostering anatmosphere of trust and open communication.
  • Facilitated therapeutic exercises and mobility assistance for improved physical functioning and overall wellbeing.
  • Effectively collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each client's physical, emotional, and social needs.
  • Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.
  • Provided emotional support to families dealing with challenges of aging or illness in their loved ones, fostering sense of understanding and connection.
  • Managed household tasks such as meal preparation, cleaning, laundry, and grocery shopping to maintain a comfortable living environment for clients.
  • Assisted clients in maintaining their independence by offering support with daily activities such as bathing, dressing, and grooming.
  • Conducted timely assessments of vital signs, including blood pressure, pulse rate, respiration, and temperature, to monitor patient health.
  • Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
  • Administered medications accurately according to prescribed schedules, ensuring proper dosages for optimal patient health.
  • Supported clients through emotional challenges by actively listening and providing empathetic guidance when appropriate.
  • Safeguarded sensitive personal information about patients while maintaining strict compliance with HIPAA regulations at all times.
  • Completed household management tasks for clients within private home settings.
  • Assisted clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by a physician.
  • Interacted kindly with patients and families and displayed a positive, outgoing attitude, establishing long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Followed nutritional plans to prepare optimal meals.
  • Kept a close eye on the behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and well-being.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Scheduled and coordinated medical appointments.
  • Assisted with end-of-life care.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Improved patients' comfort with massage and application of topical treatments.
  • Researched and recommended community resources to meet clients' needs.

Education

A.A.S - Medical Billing And Coding

Northwest Technical College
Bemidji, MN
09.2025

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Staff Supervision
  • Retail Operations
  • Customer Relationship Management (CRM)
  • Retail Operations Management
  • Policy Enforcement
  • Orientation and training
  • Sales Reporting
  • Cost Reduction
  • Budgeting and finance
  • Google Drive
  • Customer Service
  • Team Leadership
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Hiring and Training
  • Goal Setting
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Professional and Courteous
  • Managing Operations and Efficiency
  • Good Judgment
  • MS Office
  • Documentation And Reporting
  • Training and Development
  • Administration and Reporting
  • Interpersonal Relations
  • Human Resources Management
  • Brand Management

Timeline

Assistant Manager

Back On The Rack
04.2023 - Current

Property Manager

Canoe On Inn And Air B&b's
04.2022 - 01.2023

Private Home Health Care Provider

La-Rae Olson
12.2018 - 03.2022

A.A.S - Medical Billing And Coding

Northwest Technical College

Similar Profiles

CREATE PROFILE
Krystal Zupancich