Krystal B. Sierra, EdD
Smyrna,TN
Summary
Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Willingness to take on added responsibilities to meet individual and team goals.
Overview
12
12
years of professional experience
Work History
Licensed Relationship Banker
JP Morgan Chase Bank, N.A.
12.2023 - Current
- Analyzed customers' financial information to deliver personalized account guidance.
- Cultivated strong customer relationships by providing tailored advice and services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Monitored accuracy of customer information in system.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Senior Recruiter
Citibank, N.A.
11.2021 - 07.2023
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Presented employers with up to 100 candidates each month.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
College Recruiter
Florida International University
08.2019 - 11.2021
- Allocated work assignments and tasks to comprehensively manage administrative projects
- Clarified roles, responsibilities and expectations of staff.
- Attended weekly meetings and special sessions of Leadership and
- Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions
- Facilitated creation of governance policy for adoption by board of directors and committee chairperson
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Collaborated with HR leadership regarding candidate salary determinations
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
- Interviewed potential sales staff members using industry-standard techniques
- Analyzed resumes, transcripts, and other documents using Peoplesoft.
- Managed Doctor of Business Administration program pipeline independently consisting of 100 plus applicants
- Led in conversion rate of prospects to applicants for Professional MBA
- Online and DBA program by efficiently processing 45 plus high volume inquiry and follow up cases using Hobsons Radius
- Attended college networking events and fairs alongside recruiting staff.
Customer Sales and Service Representative
Wells Fargo Bank, N.A.
12.2014 - 08.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teller
Wells Fargo Bank, N.A.
02.2012 - 12.2014
- Reviewed admission applications with faculty director and dean of admissions
- Planned and promoted career planning presentations, work experience programs and career workshops
- Empowered students through counseling and skill-building exercises.
- Supervised 15 tellers and trained on compliance, banking transactions, and customer service skills
- Responded to all customer inquiries thoroughly and professionally.
- Maintained knowledge of current sales and promotions.
- Researched clients' business issues and goals to offer solutions.
- Developed general business solutions resulting in increased company exposure, and customer traffic by 10%
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Asked open-ended questions to assess customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals by 5%
- Organized, stocked and maintained teller window area.
- Processed cash and credit payments rapidly and accurately.
- Over excelled in sending referrals by 5%.
- Always remained in balance with cash drawer at end of day Greeted customers in timely fashion, while quickly determining customer needs
- Top in maximizing sales goals.
- Established rapport with new clients to increase satisfaction and loyalty
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Processed wide variety of retail banking transactions for personal and commercial customers
- Handled various accounting transactions
Education
Doctorate in Education - Organizational Leadership
Nova Southeastern University
06.2025
MBA - Business Administration and Management
Florida International University
04.2021
Bachelor of Arts - Psychology
Florida International University
07.2019
Skills
- Leadership
- Negotiation Expertise
- Cultural Awareness
- Training and Development
- Employee Relations
- Teamwork and Collaboration
- Operational Efficiency
- Loss Mitigation
- Sales Expertise
- Financial Profiling
- PeopleSoft
- Staff Supervision
Active Licenses and Certifications
- Series 6
- Series 63
- Security Industry Essentials
- State Life & Health
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Relationship Banker
JP Morgan Chase Bank, N.A.
12.2023 - Current
Senior Recruiter
Citibank, N.A.
11.2021 - 07.2023
College Recruiter
Florida International University
08.2019 - 11.2021
Customer Sales and Service Representative
Wells Fargo Bank, N.A.
12.2014 - 08.2019
Teller
Wells Fargo Bank, N.A.
02.2012 - 12.2014
Doctorate in Education - Organizational Leadership
Nova Southeastern University
MBA - Business Administration and Management
Florida International University
Bachelor of Arts - Psychology
Florida International University
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