Krystal B. Sierra, MBA
Pembroke Pines,FL
Summary
Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Vice President Senior Recruiter
Citibank
11.2021 - Current
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Clarified roles, responsibilities and expectations of staff.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Facilitated creation of governance policy for adoption by board of directors and committee chairperson.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with HR leadership regarding candidate salary determinations.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
College Recruiter
Florida International University
08.2019 - 11.2021
- Interviewed potential sales staff members using industry-standard techniques.
- Analyzed resumes, transcripts, and other documents using Peoplesoft.
- Managed Doctor of Business Administration program pipeline independently consisting of 100 plus applicants.
- Led in conversion rate of prospects to applicants for Professional MBA Online and DBA program by efficiently processing 45 plus high volume inquiry and follow up cases using Hobsons Radius.
- Attended college networking events and fairs alongside recruiting staff.
- Reviewed admission applications with faculty director and dean of admissions.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Empowered students through counseling and skill-building exercises.
Personal Banker I
Wells Fargo Bank
11.2016 - 08.2019
- Supervised 15 tellers and trained on compliance, banking transactions, and customer service skills.
- Responded to all customer inquiries thoroughly and professionally.
- Maintained knowledge of current sales and promotions.
- Researched clients' business issues and goals to offer solutions.
- Developed general business solutions resulting in increased company exposure, and customer traffic by 10%.
Customer Sales and Service Representative
Wells Fargo Bank
12.2014 - 11.2016
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot.
- Asked open-ended questions to assess customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals by 5%.
Teller
Wells Fargo Bank
02.2013 - 12.2014
- Organized, stocked and maintained teller window area.
- Processed cash and credit payments rapidly and accurately.
- Over excelled in sending referrals by 5%.
- Always remained in balance with cash drawer at end of day Greeted customers in timely fashion, while quickly determining customer needs.
- Top in maximizing sales goals.
- Established rapport with new clients to increase satisfaction and loyalty
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Processed wide variety of retail banking transactions for personal and commercial customers
- Handled various accounting transactions
Education
Doctor of Education - Organizational Leadership
Nova Southeastern University
Davie, FL06.2024
MBA - Business Administration And Management
Florida International University
Miami, FL04.2021
Bachelor of Arts - Psychology
Florida International University
Miami, FL07.2019
Skills
- Microsoft Excel/Word/PowerPoint
- Leadership
- Recruiting
- Cultural Awareness
- Training and Development
- Employee Relations
- On-boarding
- Teamwork and Collaboration
Certification
Lean Six Sigma Yellow Belt
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Vice President Senior Recruiter
Citibank
11.2021 - Current
College Recruiter
Florida International University
08.2019 - 11.2021
Personal Banker I
Wells Fargo Bank
11.2016 - 08.2019
Customer Sales and Service Representative
Wells Fargo Bank
12.2014 - 11.2016
Teller
Wells Fargo Bank
02.2013 - 12.2014
Doctor of Education - Organizational Leadership
Nova Southeastern University
MBA - Business Administration And Management
Florida International University
Bachelor of Arts - Psychology
Florida International University