KRYSTAL "Carter" NESSLAGE
Salisbury,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Trained with safety management and compliance enforcement. Utilizes safety protocols and training to minimize workplace hazards. Track record of effective risk assessments and incident investigations.
Experienced with fiber optic installation, splicing, and maintenance. Utilizes advanced techniques to optimize network performance and reduce downtime. Knowledge of industry best practices ensures reliable and efficient fiber optic systems.
Overview
9
9
years of professional experience
Work History
Utility Locate Technician 7
Stake Center
07.2024 - Current
- Managed approximately 30 or more incoming calls and emails per day from customers
- Ensured compliance with all relevant laws, codes, standards, and regulations pertaining to safe operation of locating equipment.
- Documented any discrepancies between field findings and customer requests in order to ensure accuracy.
- Communicated regularly with supervisors and other technicians regarding progress on projects.
- Assisted in training new Utility Locate Technicians on operational protocols and safety requirements.
- Identified existing fiber lines for customers in need of service or repair work.
- Responded quickly and effectively to emergency calls regarding possible damage or disruption of underground services.
- Reported any hazardous conditions observed during locates to appropriate personnel immediately.
- Collaborated closely with local contractors and public works personnel on various projects.
- Operated a variety of electronic locating equipment, such transmitters, to detect the presence of underground utilities.
- Troubleshot technical issues encountered while operating locating equipment.
- Reduced damage claims by consistently adhering to industry best practices when performing locates and marking utilities.
- Enhanced safety measures by diligently marking utility lines to prevent accidents during excavation projects.
- Increased customer satisfaction by promptly addressing inquiries or concerns related to utility locates or markings.
- Completed large-scale projects expediently through effective time management skills that allowed for simultaneous handling of multiple locate requests.
- Demonstrated consistent professionalism while interacting with clients, coworkers, and the public when performing job duties in various environments.
- Used locating equipment to find subsurface utility lines and noted details in ticket reports.
Utility Locate Technician
Heath
05.2022 - 01.2024
- Responded quickly and effectively to emergency calls regarding possible damage or disruption of underground services.
- Identified existing gas lines for customers in need of service or repair work.
- Improved service quality by accurately locating underground utilities using specialized equipment.
- Streamlined project timelines by efficiently completing locate requests within designated time frames.
- Facilitated clear communication with construction crews, homeowners, and other stakeholders regarding utility locations and potential hazards.
- Implemented preventative maintenance programs various types gas systems reduce likelihood breakdowns prolong lifespan assets.
- Assisted in training new technicians on company policies, procedures, safety guidelines, and job-specific skills.
- Increased company revenue with exceptional customer service, leading to repeat business and positive referrals.
Utility Locate Technician
USIC
06.2019 - 05.2022
- Reported any hazardous conditions observed during locates to appropriate personnel immediately.
- Operated a variety of electronic locating equipment, such as transmitters, to detect the presence of underground utilities.
- Documented any discrepancies between field findings and customer requests in order to ensure accuracy.
- Maintained accurate records detailing daily activities including job reports, customer notes.
- Ensured compliance with all relevant laws, codes, standards, and regulations pertaining to safe operation of locating equipment.
- Communicated regularly with supervisors and other technicians regarding progress on projects.
- Developed strategies for efficient completion of multiple locates within a single day.
- Collaborated closely with local contractors and public works personnel on various projects.
- Responded quickly and effectively to emergency calls regarding possible damage or disruption of underground services.
- Provided detailed documentation on all locates performed including maps indicating the precise position of each facility located.
- Identified existing copper, fiber, water, sewer, electric lines for customers in need of service or repair work.
- Trainer
- Damage investigator
Construction Worker
Belike Construction
01.2018 - 06.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered and disposed of worksite debris to remove safety hazards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with successful, time-sensitive renovations of various structures.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Improved project delivery timelines by efficiently coordinating tasks among crew members.
- Conducted safety audits to ensure compliance with federal and state regulations, reducing workplace accidents.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Tree Worker
Self-employeed
02.2016 - 11.2018
- Reduced safety risks with timely removal of hazardous trees and limbs.
- Operated heavy machinery, such as bucket trucks and wood chippers, ensuring safe and effective job execution.
- Maintained healthy urban forests by evaluating tree conditions and implementing appropriate treatments.
- Facilitated storm cleanup efforts following severe weather events, removing fallen trees efficiently while minimizing further damage.
- Conducted regular equipment inspections and maintenance tasks to minimize downtime on job sites.
- Supported clients in navigating local regulations related to tree management, permitting processes, and preservation requirements.
Education
GED -
Rowan County Community College
Salisbury, NC01.2019
OQ - Gas Locating
PNG
North Carolina05-2022
Railroad/ Railpro - Railroad Certification
Railroad
North Carolina07-2024
Safety - Safety Protacols
Locating
North Carolina 09.2020
Skills
- Field data collection
- Site inspection
- GPS technology
- Incident reporting
- Damage prevention
- Underground utilities
- Pipeline locating
- Utility mapping
- Locate equipment operation
- Water line locating
- Gas line locating
- Sewer line locating
- Fiber optic locating
- Communication cable locating
- Blueprint reading
- Sketching
- Valid NC driver's license
- Manhole safety
- Excellent communication
- Adaptability and flexibility
- Reliability
- Effective communication
- Surveying techniques
- OSHA regulations
- Traffic control
- Ground penetrating radar
- Underground utility locating
- Cable splicing
- Data cabling installation
- Safety practices
- Educating customers
- Professionalism
- Quality control
- Staff training and development
- Project management
- Project planning
- Customer relationship management (CRM)
- Conflict reso
- Computer skills
Accomplishments
My accomplishment is being a parent to my beautiful daughter, we lost her mother in 2024, I have never stopped trying to provide the best life I can for her. I may have most of my professional years as a utility locator. However I have more to prove then simply accepting this role with no guarantee to move up and forward in this world.
Timeline
Utility Locate Technician 7
Stake Center
07.2024 - Current
Utility Locate Technician
Heath
05.2022 - 01.2024
Utility Locate Technician
USIC
06.2019 - 05.2022
Construction Worker
Belike Construction
01.2018 - 06.2019
Tree Worker
Self-employeed
02.2016 - 11.2018
Safety - Safety Protacols
Locating
GED -
Rowan County Community College
OQ - Gas Locating
PNG
Railroad/ Railpro - Railroad Certification
Railroad
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