Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Krystal Delong

Krystal Delong

Colorado Springs,CO

Summary

Personable customer service representative committed to providing high-quality service and superior guest experiences. I have a positive and infectious personality with excellent interpersonal and relationship-building skills. On top of what I have mentioned above, I also am open to understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Preschool Teacher's Assistant

Douglas County School District
01.2017 - 05.2022
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Organized snack time and nap hours.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Encouraged children to interact with each other and participate in group activities.
  • Supervised children during in-classroom activities and on playground.
  • Took part in professional development workshops to boost skills.
  • Collaborated with instructors to develop engaging lesson plans.
  • Helped teacher prepare instructional material and displays.

Assistant Branch Manager

Academy Bank
06.2007 - 12.2016

• Achieve specific sales goals on a daily, monthly, quarterly and annual basis

  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

• Develop and maintain relationships with business partners to maximize opportunities and to achieve sales standards

• Open checking and savings accounts, process client transactions, and recommend other bank products, including credit cards and loans

• This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels

• Work closely with clients and business partners to refer products and services to other business lines

• Educate and provides clients with other banking services; resolves client concerns and issues efficiently and effective

• Maintain good attendance, work on and off work site

• Create a monthly schedule for branch tellers

Education

Business Management -

University of Colorado
01.2017

Skills

  • Personable and attentive
  • Strong interpersonal skills
  • Strong verbal communicator
  • Familiar with the software used to connect with customers and gather their information
  • Knowledge of applicable products and markets
  • Lesson Implementation
  • Special Needs Support

Timeline

Preschool Teacher's Assistant

Douglas County School District
01.2017 - 05.2022

Assistant Branch Manager

Academy Bank
06.2007 - 12.2016

Business Management -

University of Colorado
Krystal Delong