Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Krystal Delong

Krystal Delong

Colorado Springs,CO

Summary

Personable customer service representative committed to providing high-quality service and superior guest experiences. I have a positive and infectious personality with excellent interpersonal and relationship-building skills. On top of what I have mentioned above, I also am open to understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Preschool Teacher's Assistant

Douglas County School District
Lone Tree, CO
01.2017 - 05.2022
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Organized snack time and nap hours.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Encouraged children to interact with each other and participate in group activities.
  • Supervised children during in-classroom activities and on playground.
  • Took part in professional development workshops to boost skills.
  • Collaborated with instructors to develop engaging lesson plans.
  • Helped teacher prepare instructional material and displays.

Assistant Branch Manager

Academy Bank
Castle Rock, CO
06.2007 - 12.2016

• Achieve specific sales goals on a daily, monthly, quarterly and annual basis

  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

• Develop and maintain relationships with business partners to maximize opportunities and to achieve sales standards

• Open checking and savings accounts, process client transactions, and recommend other bank products, including credit cards and loans

• This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels

• Work closely with clients and business partners to refer products and services to other business lines

• Educate and provides clients with other banking services; resolves client concerns and issues efficiently and effective

• Maintain good attendance, work on and off work site

• Create a monthly schedule for branch tellers

Education

Business Management -

University of Colorado
01.2017

Skills

  • Personable and attentive
  • Strong interpersonal skills
  • Strong verbal communicator
  • Familiar with the software used to connect with customers and gather their information
  • Knowledge of applicable products and markets
  • Lesson Implementation
  • Special Needs Support

Timeline

Preschool Teacher's Assistant

Douglas County School District
01.2017 - 05.2022

Assistant Branch Manager

Academy Bank
06.2007 - 12.2016

Business Management -

University of Colorado
Krystal Delong