KRYSTAL D. HANNAH
Hillsboro,OH
Summary
Strategic and mission-driven Executive Director with extensive nonprofit leadership experience and 10+ years in banking and finance, specializing in financial reporting, data entry accuracy, and regulatory compliance. Proven ability to oversee operations, manage reporting processes, and lead teams with integrity and accountability. Highly organized and detail-oriented, combining analytical precision with compassionate leadership to drive operational excellence and community impact.
Overview
19
19
years of professional experience
Work History
Executive Director
Southern Ohio Pregnancy Center
Hillsboro, OH
09.2023 - Current
- Lead strategic planning initiatives to align organizational goals with community needs.
- Facilitate board communication and provide regular performance and financial reports.
- Develop and implement policies to enhance operational efficiency across departments.
- Manage budgetary processes to optimize resource allocation and financial sustainability.
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Oversee financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Build relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represent organization to local public by giving presentations and speeches and participating in community events.
- Lead successful fundraising campaigns, securing critical resources for program development and expansion.
Vice Chair of Corporate Contributions Committee
National Cooperative Bank
01.2016 - 06.2017
- Supported the Chair with all vital duties
- Increased funding to local community charities in need.
- Handle yearly budget
- Process and present applications
- Handle secure financial and tax documents
OSI Core Loan Specialist
National Cooperative Bank
02.2013 - 06.2017
- Handle secure documents and records including employee information
- Monitor the loan core system and insure setup options are accurate and up to date
- Analyze and trouble shoot loan core system issues
- Provide training to the staff regarding the core system and processes
- Input and monitor website and compass cases submitted to the core
system vendor - Troubleshoot issues and update system parameters as needed
- Complete all testing for new system updates and year-end
- Update core system with letters as needed and update all billing notice
parameters - Worked with manager to resolve problems, improve operations and provide exceptional customer service
Operations Specialist
First Financial Bank
08.2012 - 02.2013
- Balance investor accounts
- Prepare all participation's and remit funds on a daily, weekly and monthly basis
- Calculate and prepare all loan payoffs based on prepayment documents
- Wire out payoff funds to investors
- Approve ACH batches, bookings, posting of payments
- Maintain the SBA accounts and process the end of month reports
- Balance and reconcile all loss share accounts and remit quarterly
- Perform system maintenance for Flood and Hazard insurance
- Track and bill investors for all legal fees due on a monthly basis
- Post ACH batches and payments
- Prepare all external reports
Head Customer Service Representative
First Financial Bank
09.2007 - 08.2012
- Maintained satisfactory operational audits and drawer standards for myself and the Teller team
- Performed all audits, over/short reports, ordered cash, and created spread sheets
- Lead teller team demonstrating strong coaching and leadership skills as evidenced through current team performance
- Provided superior service to clients while conducting a variety of financial transactions within approved guidelines
- Opened new accounts and expanded customer relationships
- Received multiple reviews acknowledging my level of dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
Education
Associate of Science - Integrative Studies
Indiana Wesleyan University
Marion, INChristian Counseling
Grand Canyon University
Phoenix, AZ07-2025
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ05-2024
General Studies
Southern State Community College
Hillsboro, OH2018
Diploma -
Hillsboro High School
Hillsboro, OH2007
Skills
- Multi-Task Management
- Organizational
- Reports and Data Entry
- Problem-Solving
- Sensitive Document and Report Handling
- Communication
- Leadership
- Time Management
- Outstanding mentor capabilities
- Superior Attention to Detail
- Account Auditing
- Reconciliation
- Document review
- Group and Individual Instruction
- Financial management
- Fundraising
- Attention to detail
- Budgeting and financial management
Accomplishments
- Served as Vice Chair for Corporate Contributions Committee at National Cooperative Bank
- Wrote payoff policy and procedure manual for payoff department
- Turned multiple procedures paperless saving over 100,000 pieces of paper a year
- Awarded a Gold Rising Star award for outstanding performance
- Awarded Community Service Award from the State of Ohio in 2015 for outstanding service to the community
Timeline
Executive Director
Southern Ohio Pregnancy Center
09.2023 - Current
Vice Chair of Corporate Contributions Committee
National Cooperative Bank
01.2016 - 06.2017
OSI Core Loan Specialist
National Cooperative Bank
02.2013 - 06.2017
Operations Specialist
First Financial Bank
08.2012 - 02.2013
Head Customer Service Representative
First Financial Bank
09.2007 - 08.2012
Associate of Science - Integrative Studies
Indiana Wesleyan University
Christian Counseling
Grand Canyon University
Bachelor of Arts - Christian Studies
Grand Canyon University
General Studies
Southern State Community College
Diploma -
Hillsboro High School
References
- MaryAlice Hartley
Manager at NCB
(937) 393-4246 Ext.6438
MHartley@ncb.coop - Farrah Crews
Co-Worker NCB
(361) 944-2172
frews@ncb.coop - Teresa Davis
Manager, NCB
(937) 393-4246
tdavis@ncb.coop