Krystalee Gabriel
Customer Service Representative
Orlando,FL
Summary
Dynamic professional with a proven track record at Global Response, excelling in data processing and team leadership. Expert in Microsoft Office, with a knack for maintaining confidentiality and enhancing team productivity. Achieved significant improvements in customer satisfaction and data accuracy, demonstrating a deadline-oriented approach and exceptional problem-solving skills.
Overview
8
8
years of professional experience
Work History
Data Entry Specialist
Nationwide Loan Consultants
12.2021 - Current
- Corrected data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Submit loan applications for clients
- Create and manage Spreadsheets
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Customer Service Representative
Global Response
04.2017 - 09.2021
- Assisted up to 3 customers via chat.
- Responded to company emails
- Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
- Provided constructive feedback during team meetings about potential improvements or challenges faced, contributing to the overall success of the customer service team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Team Supervisor
Global Response
09.2018 - 01.2019
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Managed performance reviews for 10 plus employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
Education
Bachelor of Science - Business Management/ Accounting
University of The West Indies
Montego Bay, Jamaica 05.2001 -
Skills
Data processing
Teamwork
Word processing
Call center experience
Microsoft office proficiency
Deadline oriented approach
Identifying errors
Maintains confidentiality
Empathy display
CRM software usage
Typing speed
Complaint handling
Timeline
Data Entry Specialist
Nationwide Loan Consultants
12.2021 - Current
Team Supervisor
Global Response
09.2018 - 01.2019
Customer Service Representative
Global Response
04.2017 - 09.2021
Bachelor of Science - Business Management/ Accounting
University of The West Indies
05.2001 -
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