Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystalee Lloret

Land O' Lakes,FL

Summary

Experienced in Customer Service bringing top-notch skills in oral and written communication,active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customers desires and providing customized solutions to build loyalty.Equipped with strong problem-solving abilities, and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Medicare Sales Agent

Together Health
04.2023 - 02.2024
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Maximized sales opportunities, actively identifying new leads through referrals and networking events.
  • Built strong relationships with clients for long-term success by providing exceptional customer service and support.

Dental Assistant

Comfort Dental of Tampa
01.2018 - 04.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Store Manager

Dominos Pizza Inc.
02.2015 - 01.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier

Mc Donalds
01.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Psychology

Trinity College of Florida
2430 Welbilt Blvd, Trinity, FL 34655

Skills

  • Conversant in Spanish
  • Advising and Coaching
  • Telephone Management
  • Objection handling
  • Customer follow-up
  • Sales Techniques
  • Customer Satisfaction
  • Insurance sales strategy
  • Multitasking
  • Reliability

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medicare Sales Agent

Together Health
04.2023 - 02.2024

Dental Assistant

Comfort Dental of Tampa
01.2018 - 04.2023

Store Manager

Dominos Pizza Inc.
02.2015 - 01.2018

Cashier

Mc Donalds
01.2014 - 01.2015

Psychology

Trinity College of Florida

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Krystalee Lloret