Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krystalee Rodriguez

Santa Teresa,NM

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Receptionist/Clinical Research Assistant

3A Research
11.2020 - 11.2024
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Managed approximately 120 incoming calls, outgoing calls, and emails from sponsors, current patients, and potential candidates.
  • Participated in site monitoring visits, addressing concerns or discrepancies related to patient enrollment or data collection procedures.
  • Developed strong relationships with patients through compassionate care coordination during their participation in clinical studies.
  • Improved patient retention rates in longitudinal studies by establishing rapport with participants and maintaining regular follow-up communication throughout trial duration.
  • Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
  • Managed patient recruitment, informed consent process, and data entry to support trial objectives.
  • Taught patients about medications, procedures, and care plan instructions.

Retail Sales Associate

MobileOne LLC.
01.2020 - 10.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Provided exceptional customer service to approximately 58 customers monthly, ensuring needs were met and resulting in a 100% satisfaction rating, as measured by post-purchase surveys
  • Handled customer complaints with empathy and patience, resolving issues to maintain a positive store reputation.

Staffing Specialist

PeopleReady
09.2018 - 07.2019
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
  • Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals
  • Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
  • Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
  • Demonstrated proficiencies in telephone and front desk receptionist with a high volume environment
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.

Telephonic Customer Service

General Dynamics Information Technology
09.2017 - 04.2018
  • Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals
  • Assist in the design, development, and writing of BCRC area processing procedures and maintain department records
  • Responding to questions from customers regarding Coordination of Benefits and Medicare Secondary Payer claims and billing questions
  • Help Medicare Beneficiaries with coordinating their benefits
  • Managed high call volumes while maintaining a positive attitude and professional demeanor.
  • Implemented feedback from supervisors for continuous improvement in Medicare Beneficiaries interactions.
  • Demonstrated adaptability when faced with new procedures or changes in company policies, quickly incorporating updates into daily tasks to maintain consistent levels of service quality.

Telephonic Customer Service

Alorica Business Solutions LLC
07.2016 - 01.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated complex computer systems to access customer information and process transactions accurately.
  • Developed rapport with customers through active listening and empathetic understanding of their situations.
  • Managed high call volumes while maintaining a positive attitude and professional demeanor.
  • Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
  • Promoted up-selling strategies during calls to maximize transaction value while ensuring customer satisfaction.
  • Overcame objections from prospective clients through clear explanations of product benefits tailored to their unique circumstances.

Retail Sales Associate

I'D Go Wireless
11.2015 - 07.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.

Retail Sales Associate

T-Mobile USA
03.2014 - 11.2015
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Increased store sales by effectively upselling accessories and add-on services to customers.
  • Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.

Call Center Trainer

Empereon Marketing LLC.
06.2010 - 03.2014
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Optimized training schedules to maximize resource utilization while minimizing downtime for employees.
  • Partnered with quality assurance teams to align training content with industry best practices and compliance standards.

Telephone Sales Representative

Empereon Marketing LLC
01.2010 - 06.2010
  • Demonstrated strong negotiation skills to secure favorable terms for both customers and the company during transactions.
  • Answered questions during initial contact and follow-up calls with sales prospects.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
  • Strengthened team morale by consistently demonstrating a positive attitude, offering support to colleagues, and celebrating successes.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Education

High School -

Gadsden High School
Anthony, NM

Associate of Arts -

Dona Ana Community College
Las Cruces, NM
05-2025

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Critical thinking
  • Active listening
  • Call center operations
  • Microsoft outlook
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Professional telephone demeanor

Languages

Spanish
Native or Bilingual

Timeline

Receptionist/Clinical Research Assistant

3A Research
11.2020 - 11.2024

Retail Sales Associate

MobileOne LLC.
01.2020 - 10.2020

Staffing Specialist

PeopleReady
09.2018 - 07.2019

Telephonic Customer Service

General Dynamics Information Technology
09.2017 - 04.2018

Telephonic Customer Service

Alorica Business Solutions LLC
07.2016 - 01.2017

Retail Sales Associate

I'D Go Wireless
11.2015 - 07.2016

Retail Sales Associate

T-Mobile USA
03.2014 - 11.2015

Call Center Trainer

Empereon Marketing LLC.
06.2010 - 03.2014

Telephone Sales Representative

Empereon Marketing LLC
01.2010 - 06.2010

High School -

Gadsden High School

Associate of Arts -

Dona Ana Community College

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Krystalee Rodriguez