Krystal Joy Santiago
Waterbury,CT
Summary
Professional Support Specialist skilled in deescalation, conflict resolution and crisis management. Assess client needs and deliver individualized guidance aligned with established policies and procedures. Partner with leadership to support focused initiatives through collaborative team engagement.
Overview
10
10
years of professional experience
Work History
Associate
Amazon
Wallingford, Connecticut
07.2023 - Current
Gate Agent
Frontier Airlines
Windsor, Connecticut
01.2022 - 11.2022
- Assisted travelers with check in, ticketing, boarding and questions while providing clear, patient instructions.
- Managed competing priorities in crowded environment while following airline policies and required procedures.
- Worked with multiple departments to support safe, organized and timely flight operations.
Sales Consultant
AT&T
03.2017 - 08.2021
- Listened to individual concerns and explained complex products, services and account details in clear terms.
- Adjusted communication style to meet different needs, answered questions and helped customers make informed decisions.
- Protected confidential customer information and kept accurate account records.
- Member of Women Empowerment of New England, supporting efforts to build a safe, equitable and encouraging environment for women developing leadership skills.
Education
Paralegal Certification -
Post University
Middlebury, CT12-2025
Certified Nursing Assistant Training -
American Red Cross
Waterbury, CT07-2014
High School Diploma -
Kaynor High School
Waterbury, CT06-2012
Skills
- Individualized assistance
- Conflict resolution and deescalation
- Confidential record handling
- Team collaboration
- Crisis management
- Organization and time management
- Policy and procedure adherence
- Clear verbal and written communication
- Adaptability to changing needs
Timeline
Associate
Amazon
07.2023 - Current
Gate Agent
Frontier Airlines
01.2022 - 11.2022
Sales Consultant
AT&T
03.2017 - 08.2021
Paralegal Certification -
Post University
Certified Nursing Assistant Training -
American Red Cross
High School Diploma -
Kaynor High School