Krystalmoon Lund
Charlo,MT
Summary
Proven leader with extensive experience in staff and operations management, notably at Jackson Hewitt Tax, where I spearheaded teams to surpass targets through effective relationship building and strategic planning. Skilled in conflict resolution and customer service, my approach has consistently enhanced customer relations and operational efficiency, achieving significant growth and team development. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 16 years of management performance. Results-driven management accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for customer service and beyond .
Overview
13
13
years of professional experience
Work History
Area Manager
Jackson Hewitt Tax
11.2022 - 01.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Shift Leader
McDonalds Of Ronana Mt
09.2011 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Construction Flagger
S&L Construction
03.2011 - 05.2014
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
Education
Bachelor of Science - Digital Markeing
Full Sail University
Winter Park, FL03.2026
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Customer Relationship Management
- Customer Service
- Training and coaching
- Conflict Management
- Attention to Detail
- Leadership skills
- Policies and Procedures
- Customer Relations
Timeline
Area Manager
Jackson Hewitt Tax
11.2022 - 01.2024
Shift Leader
McDonalds Of Ronana Mt
09.2011 - 03.2022
Construction Flagger
S&L Construction
03.2011 - 05.2014
Bachelor of Science - Digital Markeing
Full Sail University
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