Krystal Rose Alicea
Sales, Leadership, & Office Admin
Bronx,NY
Summary
College educated sales, customer service & leadership professional with many adaptable skills that can be applied to any office or workplace setting. Bringing a polished, motivated and professional demeanor to your work environment.
Overview
9
9
years of professional experience
Work History
Team Leader, Sales Operations
Altice USA
12.2021 - 12.2024
- Increased overall store revenue and sales through effective salesmanship and great negotiation skills.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Utilized different computer software and systems simultaneously. (Microsoft Office ,Teams , Oracle , etc.)
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Beauty Specialist/Call Center Customer Service Rep
Nordstrom
11.2019 - 02.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Team Lead/Beauty Advisor
Sephora
10.2017 - 09.2019
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Participate in operations such as: inventory control, loss prevention, compliance with sampling policies, maintaining store cleanliness, standards, etc
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Residential Concierge/Office Assistant
Planned Companies
02.2016 - 03.2017
- Offered administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
- Conducted regular property inspections to identify maintenance needs and ensure prompt attention to any issues.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
Education
Bachelor's - Media Studies (Film/TV Production
Mercy College
Bronx, NY 09.2017 - 2020.05
High School Diploma -
Preston High School
Bronx, NY 05.2009 - 2013.06
Skills
Bilingual (Spanish) Intermediate
Luxury Customer Service
CRM Software Proficiency (Salesforce, BuildingLink, Zenoti)
Computer Software Proficiency (Microsoft Word, Excel, Teams, Outlook, Powerpoint, Google Workspace, Workday , DocuSign,
Administrative Support
Supervision and Leadership
Data Entry
Multitasking and Organization
Documentation and Recordkeeping
Scheduling and Calendar Management
Confidentiality and Security
Timeline
Team Leader, Sales Operations
Altice USA
12.2021 - 12.2024
Beauty Specialist/Call Center Customer Service Rep
Nordstrom
11.2019 - 02.2021
Team Lead/Beauty Advisor
Sephora
10.2017 - 09.2019
Bachelor's - Media Studies (Film/TV Production
Mercy College
09.2017 - 2020.05
Residential Concierge/Office Assistant
Planned Companies
02.2016 - 03.2017
High School Diploma -
Preston High School
05.2009 - 2013.06