Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Pronouns
References
Timeline
Generic

Krystal Rose Collins

Phoenix,AZ

Summary

An enthusiastic, goal-oriented, and compassionate customer service professional seeking an opportunity to be a part of a company that promotes and values growth, individuality and stability. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Remote or weekly alternating hybrid schedule desired.

Legally allowed to work in U.S. without sponsorship.



Overview

5
5
years of professional experience

Work History

Dispatcher - ROC Driver Support

Amazon
09.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of several fleet vehicles nation wide.
  • Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Dispatcher -Paratransit Route Maintenance

Transdev Transportation
04.2023 - 09.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking 100 vehicles.
  • Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to overall success of the department.
  • Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Reward Agent - Banking Reward Processor

Bakkt
09.2022 - 03.2023
  • Resolved caller issues quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Established strong customer relationships, building recommendations and loyalty.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice.

Warehouse Staff - Mobile Blood Drive Supply Assemb

Vitalant
03.2022 - 07.2022
  • Contributed to a reduction in lost or damaged goods by properly labeling packages and handling fragile items with care during transportation processes.
  • Maintained clean and organized workspaces to promote efficiency and prevent accidents or injuries on the job site.
  • Participated in periodic inventory audits, verifying stock counts and addressing discrepancies in a timely manner.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Account Coordinator - Emergency Maintenance

CBRE: FACILITY SOURCE
07.2019 - 03.2022
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Updated internal databases with account information to maintain concise, clear records.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Interceded between employees during arguments and diffused tense situations.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
  • Streamlined work order management for enhanced productivity, effectively managing a team of technicians.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with customers to provide repair updates and resolution.

Education

High School Diploma -

Buena High School
Sierra Vista, AZ
12.2008

Skills

  • Proficient in Trapeze, FMpilot/ FMpilot2, Word, Excel, SAGE, Windows, type 70wpm
  • Empathetic, sincere and understanding
  • Time management/multi-tasking
  • Active listening/learning
  • Leadership/training experience
  • Dispatch software
  • Dispatching procedures
  • Schedule Management
  • Updating logs including accident, incident and repair needs
  • Schedule/ Payroll Coordination
  • Route Navigation
  • Effective Communications between scheduling and operations departments
  • Route Planning and Adjustment
  • Creative Thinking
  • Traffic Monitoring

Leadership Experience

I have had the opportunity to be in some form of leadership or trainer role through my adult career life. I have a naturally cheerful and bubbly personality, while still being direct. I understand different techniques are required to come eye-to-eye with others, we all learn differently and I find it important to recognize when another method may need to be used to help another grow. I have been told people find comfort when working with me and easy to follow my lead. We all have that in which we excel, and room to grow should always be freely offered.

Communication Skills

Excelled working remote for several years. Communicated with teammates, clients/customers and corporate partners through email, phone calls, video conferencing and digital messaging platforms.

Pronouns

She/They

References

  • Matt Young, 480-993-8592, Previous Supervisor
  • Erin Harwood, 623-694-9274, Previous Coworker
  • Paul Allaire, 480-266-9772, Personal

Timeline

Dispatcher - ROC Driver Support

Amazon
09.2023 - Current

Dispatcher -Paratransit Route Maintenance

Transdev Transportation
04.2023 - 09.2023

Reward Agent - Banking Reward Processor

Bakkt
09.2022 - 03.2023

Warehouse Staff - Mobile Blood Drive Supply Assemb

Vitalant
03.2022 - 07.2022

Account Coordinator - Emergency Maintenance

CBRE: FACILITY SOURCE
07.2019 - 03.2022

High School Diploma -

Buena High School

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Krystal Rose Collins