Krystal Scott

• Administered Medication & Equipment Sterilization: Administered medication, ensuring accurate dosages and precise treatment; cleaned and sterilized equipment to maintain a safe environment
• Daily Activity Planning: Planned and organized daily activities tailored to residents' needs, enhancing personalized care by analyzing individual strengths and weaknesses
• Team Support & Training: Assisted in various departments and trained new hires, significantly boosting overall team efficiency and service quality
• Crisis Management: Managed crisis situations effectively, coordinating with emergency services to ensure the immediate safety of residents
• Policy Compliance Monitoring: Monitored compliance with substance abuse policies, maintaining a secure and supportive environment for all residents
• Process Optimization: Optimized medication administration processes by implementing an efficient tracking system, reducing errors and improving overall care quality

• Handled inbound/outbound calls, managed data, and efficiently routed calls to appropriate resources
• Resolved customer complaints promptly, enhancing overall call center efficiency and service capacity
• Managed high-volume inquiries in a fast-paced environment, consistently ensuring high levels of customer satisfaction
• Developed and improved training materials, contributing to the achievement of call center goals
• Documented customer interactions accurately into call center systems, maintaining precise records

• Facilitated the entire admissions process, from initial inquiry through to patient intake, ensuring accurate and timely entry of patient information into the system.

• Reviewed and verified patient documentation and insurance eligibility, coordinating with medical staff to ensure all admission requirements were met.

Collaborated with healthcare providers, social workers, and insurance representatives to streamline patient admissions and ensure compliance with healthcare policies.

Maintained detailed records of patient demographics, medical history, and financial information, ensuring data privacy and compliance with HIPAA regulations.

• Provided clear, compassionate communication to patients and families, guiding them through admission procedures, answering questions, and addressing concerns related to insurance and treatment plans.

• Processed authorizations and referrals for services, coordinating with insurance companies to ensure coverage for procedures and treatments.

• Scheduled admissions and pre-admission assessments, coordinating with nursing staff to optimize patient flow and bed availability.

• Handled inquiries about healthcare services and admission requirements with a high level of customer service and professionalism.

• Handled high call volumes, resolved complaints, and escalated issues while maintaining confidentiality in all interactions
• Trained and coached new hires, significantly enhancing call center efficiency and customer satisfaction
• Supported billing inquiries, managed payments, and updated account balances, ensuring data accuracy and timely processing
• Prepared detailed compensation and benefits reports, providing valuable insights for management decisions
• Managed customer billing cycles, processed payments, and issued past-due notices, leading to improved collection rates