Krystal White
Florissant,MO
Summary
Detail-oriented, adaptable professional with experience in healthcare, financial operations, accounts payable, logistics, and administrative support. Skilled in purchase order verification, supplier communication, invoice processing, data management, and customer service. Proficient in AS400, Microsoft Office, and electronic recordkeeping systems, with a strong background in maintaining accurate documentation, resolving discrepancies, and coordinating time-sensitive workflows. Recognized for strong organizational skills, problem-solving, adaptability, and effective collaboration in fast-paced environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Pharmacy Technician
Cardinal Health, Inc.
St Louis, Missouri
04.2025 - Current
- Enter, review, and verify patient and prescription information using pharmacy management systems.
- Processed high volumes of prescription orders with precision, consistently meeting daily operational requirements.
- Identify documentation errors and discrepancies to support accurate order processing.
- Maintain organized electronic records while following established procedures and regulatory requirements.
- Ensured compliance with HIPAA and Board of Pharmacy standards, adhering to federal and state regulations.
- Managed time-sensitive assignments and collaborated with remote team members to optimize workflow efficiency.
Patient Service Agent
Mercy Hospital
St Louis, Missouri
04.2024 - 08.2024
- Coordinated patient appointments and managed scheduling records, enhancing healthcare operations.
- Entered, reviewed, and updated patient information while ensuring data accuracy and confidentiality.
- Communicated with patients and internal departments to address scheduling concerns and information discrepancies.
- Assisted with insurance inquiries and documentation requirements, ensuring smooth resolution of administrative issues.
- Managed multiple administrative responsibilities in a fast-paced environment while maintaining accurate records.
- Supported daily department operations through effective organization and communication, maintaining high attention to detail.
Lockbox Processor
Randstad
St Louis, Missouri
04.2024 - 04.2024
- Processed checks, invoices, and financial documentation while maintaining accuracy in high-volume operations.
- Executed alphanumeric data entry and verified transaction information against supporting records to ensure accuracy and compliance.
- Reviewed financial documents to identify and resolve missing information, discrepancies, and processing exceptions, enhancing overall data integrity.
- Researched transaction discrepancies and escalated unresolved issues according to established procedures.
- Coordinated with internal departments and third-party vendors to facilitate accurate financial processing and improve documentation flow.
- Maintained organized records and followed customer instructions for documentation handling and special processing requirements.
Accounts Payable Intern
Precoat Metals
St Louis, Missouri
08.2023 - 01.2024
- Performed two-way purchase order (PO) matching by comparing supplier invoices against purchase orders to verify pricing, quantities, and transaction details.
- Reviewed purchasing and invoice records using AS400 (IBM i) to ensure documentation accuracy and identify unrecorded invoices.
- Communicated directly with suppliers to request missing invoices, obtain supporting documentation, and resolve processing discrepancies.
- Verified invoice details, purchase order information, and confirmation numbers to support accurate financial transactions.
- Reviewed scanned invoices using document imaging software to validate documentation and assist with invoice processing.
- Collaborated with vendors and internal departments to resolve invoice discrepancies, ensuring timely processing and accurate record-keeping.
- Processed vendor invoices and coded expenses while maintaining organized financial records, facilitating accurate tracking of payments and documentation.
Material Handler
Blackfish Federal
St Louis, Missouri
06.2022 - 10.2022
- Prepared, organized, and staged materials for processing, quality inspection, and distribution.
- Retrieved, organized, and verified records and materials against pull lists, tracking documents, and location information.
- Conducted accuracy checks to resolve missing materials, incorrect records, and discrepancies.
- Validated manifests and maintained accurate documentation during records relocation, storage, and retrieval operations.
- Maintained tracking logs and performed data entry to document completed requests, processing activity, and daily project totals.
- Coordinated with internal personnel to address discrepancies and ensure adherence to established handling procedures.
- Verified record order, image quality, and documentation accuracy to support document scanning and digitization processes.
Material Handler
FedEx
St Louis, Missouri
06.2021 - 07.2022
- Supported daily logistics and distribution operations by accurately sorting, loading, and unloading packages.
- Inspected warehouse areas and verified package accountability, identifying and addressing missing or incorrectly handled shipments.
- Reported package discrepancies and operational concerns to supervisors, facilitating timely resolutions.
- Collaborated with team members to streamline workflows, ensuring daily processing requirements were consistently met.
- Followed established safety procedures and maintained accuracy in a fast-paced distribution environment.
Call Center Representative
People's Health Centers
St Louis, Missouri
06.2020 - 06.2021
- Communicated with patients and internal departments to efficiently address inquiries and scheduling needs.
- Managed patient scheduling, registration, and administrative documentation to support daily healthcare operations.
- Collected, documented, and routed patient payments for medical visits and prescription services.
- Verified insurance eligibility, demographic information, and financial documentation using local and state databases.
- Maintained accurate electronic records while following confidentiality requirements and organizational policies.
- Reviewed patient records to identify and resolve missing or outdated documentation in collaboration with clinical staff.
- Supported medical records operations through processing documents and entering data while assisting cross-functional administrative tasks.
Hostess
Chili's
St Louis, Missouri
03.2019 - 05.2019
- Coordinated guest seating and maintained accurate waitlists, enhancing overall restaurant flow and guest satisfaction.
- Managed service requests and resolved guest concerns, ensuring a positive dining experience and fostering customer loyalty.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Supported team members with daily operational tasks, contributing to a seamless and efficient customer service environment.
- Demonstrated strong organizational, time management, and interpersonal communication skills.
Education
Some College (No Degree) -
Saint Louis Community College
St. Louis, MOSome College (No Degree) -
Southern Illinois University, Edwardsville
Edwardsville, ILHigh School Diploma -
McCluer North High School
Florissant, MO05-2019
Skills
- Purchase Order (PO) Matching and Verification
- Supplier and Vendor Communication
- Invoice Processing and Reconciliation
- Accounts Payable and Financial Documentation
- Invoice Discrepancy Resolution
- AS400 (IBM i)
- Document Imaging and Electronic Records Management
- Order Processing and Verification
- Materials Handling and Inventory Tracking
- Logistics, Shipping, and Distribution Operations
- Data Entry, Accuracy, and Quality Control
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Electronic Medical Records (Epic and NextGen)
- Customer Relationship Management (CRM) Software
- Administrative Support and Scheduling
- Insurance Verification and Documentation
- Regulatory Compliance and HIPAA
- Research, Analysis, and Problem-Solving
- Cross-Functional Team Collaboration
- Customer Service and Conflict Resolution
- Written and Verbal Communication
- Time Management, Organization, and Multitasking
- Adaptability and Independent Remote Work
Certification
- Licensed Pharmacy Technician — Tennessee Board of Pharmacy, Issued 2025 (Exp: 7/31/2027)
Timeline
Pharmacy Technician
Cardinal Health, Inc.
04.2025 - Current
Patient Service Agent
Mercy Hospital
04.2024 - 08.2024
Lockbox Processor
Randstad
04.2024 - 04.2024
Accounts Payable Intern
Precoat Metals
08.2023 - 01.2024
Material Handler
Blackfish Federal
06.2022 - 10.2022
Material Handler
FedEx
06.2021 - 07.2022
Call Center Representative
People's Health Centers
06.2020 - 06.2021
Hostess
Chili's
03.2019 - 05.2019
Some College (No Degree) -
Saint Louis Community College
Some College (No Degree) -
Southern Illinois University, Edwardsville
High School Diploma -
McCluer North High School