Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Yarde

Stratford ,CT

Summary

Proven track record in enhancing customer loyalty and streamlining operations, notably at Ethan Allen. Expert in financial reporting and customer service, blending hard skills like payment collection with soft skills such as team leadership. Achieved significant improvements in productivity and customer satisfaction through effective problem-solving and communication.

Overview

13
13
years of professional experience

Work History

Customer Service

Kohls Department Store
05.2023 - Current
  • Enhanced customer loyalty through exceptional customer service and personalized recommendations.
  • Maintained exceptional customer service standards throughout every shift.
  • Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Operations Administrator

Ethan Allen
06.2016 - Current
  • Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
  • Increased productivity with organized and effective scheduling, task allocation, and resource management.
  • Review and control open order, inventory reports and workroom logs. Communicate to design teams as needed.
  • Maintain petty cash fund ensuring appropriate approval on all petty cash expenditures.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Customer Service Coordinator

Ethan Allen
10.2011 - 06.2016
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Maintained and managed customer files and databases.
  • Explained charges, fees, terms of sales, and service agreements to over 30 customers daily.
  • Work with inventory control personnel to ensure proper disposition of damaged inventory.
  • Schedule service technicians for in-house service calls.

Education

Associate of Arts - Business Administration And Management

Briarwood College
Southington, CT

High School Diploma -

JM Wright Tech
Stamford
06.2003

Skills

  • Customer Service and Communication Skills
  • Payment Collection
  • Financial shortage analysis
  • Team Leadership
  • Open-mindedness
  • Troubleshooting
  • Word processing
  • Organizing

Timeline

Customer Service

Kohls Department Store
05.2023 - Current

Operations Administrator

Ethan Allen
06.2016 - Current

Customer Service Coordinator

Ethan Allen
10.2011 - 06.2016

Associate of Arts - Business Administration And Management

Briarwood College

High School Diploma -

JM Wright Tech

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Krystal Yarde