Krystalynn Garcia
Grand Island,NE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Principal Financial Services
Grand Island, NE
01.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor Of Health Science - Health Systems
Hastings College
Hastings, NE05.2016
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Responding to Difficult Customers
- Call Documentation
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Consulting Supervisors
- Answering Customer Questions
- Customer Service and Assistance
- Telephone Management
- Information Inputting
- Call Transfers
- Inbound and Outbound Calling
- Excellent Attention to Detail
- Patient and Empathetic
- Computer Proficiency
- Team-Oriented and Cooperative
- Customer Information Databases
- Solving Customer Concerns
- Administrative and Office Support
- Directing Calls
- Skilled in Microsoft Office
Timeline
Customer Service Representative
Principal Financial Services
01.2018 - 04.2019
Bachelor Of Health Science - Health Systems
Hastings College
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