Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystan Cervini

Kearneysville,WV

Summary

Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files. Hardworking brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

7
7
years of professional experience

Work History

Front Desk Medical Receptionist

Center For Orthodontic Excellence
01.2021 - 07.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Medical Front Office Receptionist

Pivot Physical Therapy
09.2018 - 06.2019
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed clerical duties and tasks for clinic administration.
  • Maintained current and accurate medical records for patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Processed medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Assisted with medical coding and billing tasks.

Medical Front Office Receptionist

Center For Orthodontic Excellence
04.2014 - 09.2018
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Maintained current and accurate medical records for patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

Certification - Medical Billing And Coding

Blue Ridge Community And Technical College
Martinsburg, WV
12.2014

High School Diploma -

Jefferson High School
Shenandoah Junction, WV
05.2010

Skills

  • Staff Leadership
  • Patient Information Collection
  • Logging Messages
  • Call Handling
  • Office Organization
  • Managing Medical Practices
  • Check-In Management
  • Overseeing Front Desk
  • Accounts Payable and Accounts Receivable
  • Patient Eligibility Requirements
  • Adaptable and Flexible
  • Schedule Patients
  • Answer Telephones
  • Exceptional Attention to Detail
  • Calendar and Appointment Management
  • Team Goals
  • Medical Report Preparation
  • Schedule Coordination
  • Route Messages
  • Payment Scheduling and Collection
  • Workflow Processes
  • Medical Recordkeeping
  • Patient Admission

Timeline

Front Desk Medical Receptionist

Center For Orthodontic Excellence
01.2021 - 07.2021

Medical Front Office Receptionist

Pivot Physical Therapy
09.2018 - 06.2019

Medical Front Office Receptionist

Center For Orthodontic Excellence
04.2014 - 09.2018

Certification - Medical Billing And Coding

Blue Ridge Community And Technical College

High School Diploma -

Jefferson High School

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Krystan Cervini