Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krystan Keller

Colchester,CT

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my strong work ethic and exceptional customer service skills at Dr. Ralph J. Laguardia INTERNAL MEDICINE to improve patient account management and coding accuracy. With a collaborative approach and proficiency in medical billing procedures, this significantly contributed to a more efficient, patient-centered environment, achieving a notable increase in coding accuracy and patient satisfaction. Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Motivated work ethic with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dynamic individual with hands-on experience in multiple customer service industries, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Server

Moran Restaurant
08.2023 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintaining a clean, fully functional dining room with 10 tables plus 4 bar seats, all while handling the entire takeout operation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Processed orders and sent to kitchen employees for preparation.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Medical Biller and Coder

Dr Ralph J Laguardia INTERNAL MEDICINE
01.2021 - Current
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
  • Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
  • Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
  • Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
  • Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.

Server

Marlborough Pizza & Restaurant
01.2021 - 01.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
  • Supported needs of 8-10 person wait staff who attended to specific needs of countless customers daily for busy occupied restaurant with social relevancy and intentionality.

Senior Vaccine Specialist

CT DPH
05.2021 - 05.2022
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Followed all company policies and procedures to deliver quality work.
  • Championed adoption of new software tools that streamlined workflows across multiple departments.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Worked closely with Pharmacists to create Covid 19 vaccination clinics, to areas and cities in need.

COVID-19 Contact Tracer

CT DPH
05.2020 - 05.2021
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
  • Exceeded contact tracing targets, consistently handling high volume of cases while maintaining exceptional attention to detail.
  • Strengthened relationships between public health agencies and communities, acting as an approachable liaison for concerned citizens.
  • Contributed to reduction in local outbreak numbers by promptly escalating high-risk situations to appropriate authorities.
  • Maintained compliance with all relevant privacy and confidentiality regulations, ensuring protection of sensitive personal information throughout contact tracing process.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
  • Collaborated with public health officials to ensure timely follow-up and support for quarantined contacts.
  • Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
  • Assisted in minimizing virus spread through consistent monitoring of affected individuals'' symptoms and compliance with guidelines.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
  • Clarified misconceptions about the virus, sharing accurate information during contact tracing calls.
  • Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
  • Optimized communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.
  • Evaluated success of current contact tracing strategies through diligent record keeping, leading to improved processes over time.
  • Improved contact tracing efficiency with accurate data entry and case management system utilization.
  • Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
  • Lent daily assessment of health screen and symptom data.

Server

Plum Tomato
07.2019 - 08.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Lead Server/Shift Manager/Key Holder

Marlborough Pizza & Restaurant
08.2016 - 07.2020
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Supported needs of 8-10- person wait staff who attended to specific needs of countless customers daily for busy occupied, restaurant with social relevancy and intentionality.

Administrative Assistant

Dr Ralph J Laguardia INTERNAL MEDICINE
01.2007 - 01.2012
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Shift Supervisor

SUBWAY®Restaurants
01.2003 - 08.2008
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures and balanced tills.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

No Degree - General Studies

Manchester Community College
Manchester, CT
06-2007

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Sales expertise
  • Food safety understanding
  • Sales Techniques
  • Quality Control
  • Food safety practices
  • Performance Improvement
  • Suggestive Selling
  • Point of sale operation
  • Relationship Management
  • Allergy awareness
  • Food sales and promotion
  • Item promotion
  • HIPAA Compliance
  • ICD-10 Proficiency
  • Patient account management
  • Medical Coding Expertise
  • Diagnostic Coding
  • Procedural Coding
  • Denial Management
  • CPT coding knowledge
  • Medical billing procedures
  • Anatomy and physiology
  • Data Entry
  • Medical Terminology
  • Medical Billing
  • Medical claims coding
  • Coding Error Resolution
  • Insurance coding (ICD-9 and CPT)
  • Data security procedures
  • Clinical Documentation
  • Patient data compilation
  • Knowledgeable in multiple software programs
  • Records Management
  • Medical coding
  • Inpatient records coding
  • Training and mentoring
  • Workflow Management

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • Certified Nursing Assistant (CNA)

Timeline

Server

Moran Restaurant
08.2023 - Current

Senior Vaccine Specialist

CT DPH
05.2021 - 05.2022

Medical Biller and Coder

Dr Ralph J Laguardia INTERNAL MEDICINE
01.2021 - Current

Server

Marlborough Pizza & Restaurant
01.2021 - 01.2023

COVID-19 Contact Tracer

CT DPH
05.2020 - 05.2021

Server

Plum Tomato
07.2019 - 08.2020

Lead Server/Shift Manager/Key Holder

Marlborough Pizza & Restaurant
08.2016 - 07.2020

Administrative Assistant

Dr Ralph J Laguardia INTERNAL MEDICINE
01.2007 - 01.2012

Shift Supervisor

SUBWAY®Restaurants
01.2003 - 08.2008

No Degree - General Studies

Manchester Community College

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Krystan Keller