Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Krystan Keller

Colchester,CT

Summary

Dynamic General Manager with a proven track record, excelling in problem resolution and effective communication. Successfully implemented quality assurance processes, enhancing customer satisfaction and driving revenue growth. Recognized for attention to detail and multi-task management, fostering strong client relationships and optimizing operational efficiency. Proficiency in quick decision-making and problem-solving. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents, while Demonstrating excellent time management in high volume environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Uncas Gas
North Franklin, CT
01.2025 - Current
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Resolved customer complaints promptly and efficiently.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

General Manager of Operations

Moran Restaurant
Colchester, CT
08.2023 - 01.2025
  • Resolved escalated customer service issues in a timely manner.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Established quality assurance processes to ensure customer satisfaction.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Negotiated contracts with vendors for goods or services needed by the organization.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Addressed customer concerns with suitable solutions.
  • Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided strategic direction to staff members in order to maximize productivity.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Prepared staff work schedules and assigned team members to specific duties.

Medical Coding and Billing Specialist

Dr. Ralph J Laguardia Internal Medicine
Mansfield Center, CT
01.2022 - 10.2024
  • Managed coding for multiple specialties, ensuring specific codes are accurately applied.
  • Assisted with the development of coding policies and procedures.
  • Provided customer service support via phone or email regarding account balances or other inquiries related to billing issues.
  • Resolved coding discrepancies and denials to maximize reimbursement.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Coordinated with billing department to clarify billing issues related to coding.
  • Educated healthcare staff on coding standards and changes in coding guidelines.
  • Participated in coding team meetings to discuss challenges and best practices.
  • Performed quality assurance checks on coded data.
  • Researched denied claims to determine the cause of denial and corrected errors as needed.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Provided administrative support including filing documents, preparing correspondence .
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Supported external audits by providing coded data and documentation as requested.
  • Mentored junior team members and managed employee relationships.
  • Reviewed physician orders, laboratory results, diagnostic images, clinical statements and other health care provider services for completeness and accuracy.

General Manager of Operations

Marlborough Pizza & Restaurant
Marlborough, CT
08.2015 - 01.2020
  • Resolved escalated customer service issues in a timely manner.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Established quality assurance processes to ensure customer satisfaction.
  • Formed and sustained strategic relationships with clients.
  • Negotiated contracts with vendors for goods or services needed by the organization.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Established key performance indicators for tracking progress towards organizational objectives.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Addressed customer concerns with suitable solutions.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Built strong operational teams to meet process and production demands.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified cost savings initiatives that could be implemented across all departments.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.

Education

Graduate Certificate - CNA

Middlesex Community College
Middletown, CT
01-2008

High School Diploma -

Bacon Academy
Colchester
06-2005

Some College (No Degree) - Business Management

Manchester Community College
Manchester, CT

Skills

  • Problem solving
  • Effective communication
  • Multi-task management
  • Multitasking
  • Problem-solving skills
  • Attention to detail
  • Administrative and office support
  • Problem resolution
  • Multi-line telephone operations
  • Work prioritization
  • High-energy attitude

Affiliations

Every spare moment I have is dedicated to my family. I have 2 wonderful boys, and we LOVE to fish. I enjoy reading and gaining information on a very broad ranges of topics and subjects, knowledge is power :)

Timeline

Customer Service Representative

Uncas Gas
01.2025 - Current

General Manager of Operations

Moran Restaurant
08.2023 - 01.2025

Medical Coding and Billing Specialist

Dr. Ralph J Laguardia Internal Medicine
01.2022 - 10.2024

General Manager of Operations

Marlborough Pizza & Restaurant
08.2015 - 01.2020

Graduate Certificate - CNA

Middlesex Community College

High School Diploma -

Bacon Academy

Some College (No Degree) - Business Management

Manchester Community College

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Krystan Keller