Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Timeline
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Krystan Menz

Greenville,ME

Summary

Efficient Revenue Cycle Analyst with 10 years of increasing responsibility in the healthcare industry. Track record of increasing cash flow and reducing bad debt exposure. Well-poised for supervisory role.

Highly astute Revenue Cycle Analyst known for producing in-depth reports that highlight both opportunities and issues. Well-trained in reexamining processes to improve efficiency and alleviate redundancy. Seeking a role at an exciting company where experience in the healthcare industry will be widely embraced. Well-qualified Associate Broker and Transaction Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Real Estate Agent- Associate Broker

EXp Realty, LLC
08.2019 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Advertised client properties through websites, social media, and real estate guides.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Reviewed market research data and changed sales plans accordingly.
  • Prepared and presented contracts and other legal documents to clients.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Developed new business and managed new and existing clients.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Utilized financial software to prepare consolidated financial statements.
  • Created financial dashboards to provide insights into key performance indicators.

Contract Management Analyst

FinThrive
01.2022 - 05.2023
  • Worked with internal and external parties to maximize value of assigned contracts in company portfolio.
  • Verified submitted documents for completeness and compliance with company policies, addressing discrepancies and collaborating to troubleshoot where necessary.
  • Developed and followed processes to manage contracts and remain in compliance with company commitments and regulatory obligations.
  • Worked collaboratively with administrative staff in negotiation, correspondence, documentation and compliance checks for service contracts.
  • Gathered, documented, and modeled data to assess business trends.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created and optimized records management strategies to coordinate and protect information.

AR Specialist

FinThrive
12.2019 - 01.2021
  • Researched and resolved customer claims related to shortages, discount violations, and returns.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Managed monthly reconciliation schedules for assigned accounts.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Monitored accounts to verify compliance with payment terms and schedules.

Revenue Cycle Analyst

Northern Light Healthcare
04.2017 - 12.2019
  • Managed billing and collection processes as part of Patient Financial Services
  • Performed quantitative analysis and other data research using financial query, stock amp, and billing systems to identify trends and opportunities.
  • Monitored revenue status and created detailed reports for senior management.
  • Extracted and defined record and file data and compared it to business operations information to better understand revenue cycles.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminolog.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
  • Handled billing related activities focused on medical specialties.
  • Ensured that appropriate coding is managed to maximize efficiency.
  • Coordinated troubleshooting, maintenance and updates for office systems along with attending monthly payer calls for all major insurance carriers.
  • Produced and filed payroll reports every two weeks.
  • Managed payroll for employees at CA Dean Hospital
  • Assisted with audits by preparing accounts and providing information.
  • Analyzed financial and statistical data related to revenue cycle, creating in-depth reports to show KPIs.
  • Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.

Patient Financial Services Representative

Banner Health
02.2014 - 09.2016
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.

Education

Some College (No Degree) - Bachelor of Science

Drexel University
Philadelphia, PA

Some College (No Degree) - Pre-Med/ Chemistry

Missouri Valley College
Marshall, MO

Skills

  • Written and interpersonal communication
  • Business operations comparisons
  • Statistical data analysis
  • Billing and budgeting reviews
  • Revenue cycle process improvements
  • Invoice and payment tracking
  • Insurance plan verification
  • Secure data practices
  • Electronic authorization processing
  • Insurance terminology
  • Patient rapport
  • Medical terminology
  • Medicaid knowledge
  • Accounting skills
  • Full-cycle accounting
  • Notary Public
  • Lending
  • Virtual Tour Creation
  • Appraisal Procedures
  • Lead Follow up
  • Social Media Marketing
  • Contract Negotiation
  • Real Estate Development
  • Mortgage Counseling
  • Business Consultant
  • Title Research
  • Staff Management
  • Active Maine Real Estate License
  • Working on Florida Real Estate License

Accomplishments

  • Generated more than $4 million in sales revenue in 2022.
  • Ranked 3rd in the state of Maine for Military clients with Veterans United.
  • Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
  • EXP Realty's Chair for Agent Advisory Council.

Affiliations

  • National Association of Realtors
  • Greater Bangor Association of Realtors
  • Veterans United- Military Relocation Professionals

Certification

  • Real Estate Agent- Associate Broker License - 2019- Present
  • EXP Realty- REO (Bank Owned) Certified Agent
  • EXP Realty- Luxury Certified Agent
  • EXP Realty- Relocation Specialist
  • EXP Realty- Certified Mentor

Timeline

Contract Management Analyst

FinThrive
01.2022 - 05.2023

AR Specialist

FinThrive
12.2019 - 01.2021

Real Estate Agent- Associate Broker

EXp Realty, LLC
08.2019 - Current

Revenue Cycle Analyst

Northern Light Healthcare
04.2017 - 12.2019

Patient Financial Services Representative

Banner Health
02.2014 - 09.2016

Some College (No Degree) - Bachelor of Science

Drexel University

Some College (No Degree) - Pre-Med/ Chemistry

Missouri Valley College

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Krystan Menz