Krystan Mundt
Billings,MT
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Im positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
C'mon Inn Hotel & Suites
Billings, MT
06.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Supervisor
ROI Solutions Inc.
Billings, MT
09.2019 - 06.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
Delivery Driver
Jimmy Johns Subs
Billings, MT
06.2016 - 02.2017
- Received daily delivery instructions and route assignments from dispatch.
- Prepared sandwiches according to customer specifications, including ingredients and condiments.
- Maintained a clean and safe work environment by adhering to food safety regulations.
- Operated cash registers, handled money, and provided change when necessary.
- Greeted customers in a friendly manner and answered questions about menu items.
- Delivered sandwhiches in a timely fashion while adhering to speed limits and other traffic regulations.
Education
High School Diploma -
Billings Sr High School
Billings, MT06-2019
Skills
- Transportation information
- Guest Relations
- Safety and security procedures
- Room assignments
- Front Office Support
- Customer Service
- Cash Handling
- Training and mentoring
- Hospitality services
- Listening Skills
- Problem-solving skills
- Time Management
Timeline
Front Desk Agent
C'mon Inn Hotel & Suites
06.2023 - Current
Supervisor
ROI Solutions Inc.
09.2019 - 06.2023
Delivery Driver
Jimmy Johns Subs
06.2016 - 02.2017
High School Diploma -
Billings Sr High School
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