Krystan Tanner
Somerset,Ky
Summary
At Amons Sugar Shack, I excelled in a fast-paced environment, enhancing customer satisfaction through exceptional service and adaptability. Skilled in time management and conflict resolution, I significantly contributed to team training, fostering a culture of professionalism and empathy. My approach not only built strong customer relationships but also improved service standards. Highly organized and detail-oriented, consistently ensuring accurate transactions and efficient customer service. Skilled at managing cash registers, maintaining orderly workspaces, and promptly addressing customer inquiries to enhance satisfaction. Motivated team player with articulate communication skills and strong drive to excel in customer interactions, consistently ensuring positive experience for all patrons. Proactively addresses challenges with solution-oriented mindset and commitment to delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Amons Sugar Shack
08.2018 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Built positive relationships with customers by providing friendly and helpful service.
- Resolved customer inquiries and complaints with empathy, building strong relationships to ensure satisfaction.
- Managed high-stress situations calmly and efficiently, maintaining professionalism during peak business hours.
- Trained new employees on customer service protocols, emphasizing the importance of effective communication and conflict resolution.
Social Work Intern
Somerset Mental Health
01.2025 - 05.2025
- Assisted in the documentation of client progress, ensuring compliance with organizational standards.
- Analyzed program effectiveness, recommending improvements to optimize service delivery outcomes.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Improved client outcomes by developing and implementing individualized service plans.
- Assessed program effectiveness using feedback from participants and data analysis techniques, making recommendations for improvement as needed.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
- Improved client well-being by conducting comprehensive needs assessments.
- Supported clients in setting and achieving personal goals, utilizing strength-based approaches to foster empowerment.
- Streamlined case management documentation, ensuring accurate and timely records for each client.
- Improved team collaboration, initiating regular case review meetings to discuss client progress and challenges.
Social Work Intern
Help The Homeless, Somerset
08.2024 - 12.2024
- Facilitated client assessments to identify needs and develop appropriate service plans.
- Collaborated with multidisciplinary teams to coordinate resources and support for clients.
- Conducted workshops to empower clients through skill-building activities and resource education.
- Provided emotional support and crisis intervention to individuals facing challenges in various settings.
Education
Bachelor of Social Work - Social Services/Case Management Candidate
Eastern Kentucky University
Richmond, Ky05.2025
Skills
- Customer service
- Time management
- Adaptability and flexibility
- Customer satisfaction
- Patience and composure
- Reliability and punctuality
Certification
- G CITI Program course: Social & Behavioral Research - Basic/Refresher (Curriculum Group)
- Social & Behavioral Research - Basic/Refresher (Course Learner Group) 1 - Basic Course
Languages
English
Timeline
Social Work Intern
Somerset Mental Health
01.2025 - 05.2025
Social Work Intern
Help The Homeless, Somerset
08.2024 - 12.2024
Customer Service Cashier
Amons Sugar Shack
08.2018 - Current
Bachelor of Social Work - Social Services/Case Management Candidate
Eastern Kentucky University
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