Krystane Brooks
Chicago,IL
Summary
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
An Iconic Hotel - StayPineapple
Chicago, IL
05.2022 - Current
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Responded promptly to maintenance requests from guests or staff members.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Housekeeping Coordinator
W Chicago Lakeshore Hotel
Chicago, IL
08.2021 - 05.2022
- Provided guidance and support to housekeeping staff members regarding their duties.
- Organized special events such as conferences or parties, ensuring that the facilities were appropriately cleaned before, during, and after the event.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Turndown Attendant
The Peninsula Chicago
Chicago, IL
03.2019 - 08.2021
- Changing bed linens, making beds with fresh linen, and replacing towels as needed.
- Greeting guests upon entering the room and providing a warm and friendly welcome.
- Reporting any maintenance issues found during inspection to the housekeeping supervisor immediately.
- Completing daily reports regarding turndown services performed in each room.
Room Attendant
The Claridge House hotel
Chicago, IL
04.2016 - 03.2019
- Cleaned and returned vacant rooms to occupant-ready status.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Swept and damp-mopped private stairways and hallways.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Room Attendant
The Burnham Chicgao
Chicago, IL
10.2014 - 04.2016
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Managed linen cart by keeping neat and organized.
Education
High School Diploma -
Chicago Military Academy
Chicago, IL06-2013
Skills
- Department coordination
- Customer relationship management
- Maintenance coordination
- Customer service-focused
- Invoice processing
- Housekeeping
- Health and safety compliance
- Chemical handling
- Inventory control
- Guest relations
- Staff training and development
Timeline
Housekeeping Supervisor
An Iconic Hotel - StayPineapple
05.2022 - Current
Housekeeping Coordinator
W Chicago Lakeshore Hotel
08.2021 - 05.2022
Turndown Attendant
The Peninsula Chicago
03.2019 - 08.2021
Room Attendant
The Claridge House hotel
04.2016 - 03.2019
Room Attendant
The Burnham Chicgao
10.2014 - 04.2016
High School Diploma -
Chicago Military Academy
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