Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystanne Casey

Vashon,WA

Summary

Experienced Project Administrator proficient in project coordination and operation management with exceptional interpersonal skills and efficient communication among diverse teams and personalities.

Overview

12
12
years of professional experience

Work History

Project Administrator

Breville, ChefSteps
08.2022 - 09.2023
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.
  • Completed accurate material and labor estimates for jobs ranging from small to large budgets.
  • Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
  • Created and updated records and files to maintain document compliance.
  • Processed team member expenses and contractor invoices.

Business Administrator

Microsoft, Edge And Security Services
03.2020 - 08.2021
  • Managed executive calendars, scheduling meetings and coordinating virtual appointments to optimize time.
  • Organized and coordinated weekly and monthly team meetings.
  • Processed expenses and reimbursements for executive team and senior management group.
  • Facilitated training and onboarding for incoming office staff.
  • Procured and managed all employee devices, hardware, and software.
  • Analyzed and updated budget spreadsheets to provide detailed reports to senior management.
  • Promoted team productivity by ensuring employees had sufficient supplies and equipment during the period of COVID remote work.
  • Coordinated morale events and worked on ad hoc projects.

Business Administrator

Microsoft, Commercial Software Engineering
08.2018 - 12.2019
  • Scheduled appointments and handled calenders for senior leadership.
  • Organized and coordinated team meetings, offsite conferences, and large scale corporate events.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Processed travel expenses and reimbursements for executive team members.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Procured employee devices, hardware, and software.
  • Facilitated training and onboarding for incoming office staff.

Executive Assistant

Unity
02.2017 - 08.2017
  • Managed executive calendars, scheduling meetings and virtual conferencing events across multiple time zones
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Organized and coordinated team schedules and meeting agendas.
  • Arranged domestic and international travel for team members and company clients.
  • Processed travel expenses and reimbursements for executive team.
  • Coordinated and hosted team events, client meetings and large corporate gatherings.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Updated spreadsheets and created presentations for ad hoc projects.

Account Service Coordinator

Steve Madden
03.2016 - 09.2016
  • Managed multiple accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Listened to clients and assisted with navigation of complex systems involved in factory processes and communications
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed and updated databases to handle customer data.

Sales Development Representative

Rightside
11.2015 - 02.2016
  • Offering customer service and sales assistance for domain acquisitions
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Utilized CRM software to manage sensitive client information and update existing and new client profiles.
  • Identified and directed customer leads to appropriate department for further assistance.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.

National Sales Assistant

Iheartmedia, Clear Channel
01.2015 - 06.2015
  • Managed communications between the sales team, national advertising firm, and clients.
  • Fielded customer complaints and comments.
  • Built relationships with customers and community to establish long-term business growth.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Contacted customers about payment collection and invoicing information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Organized and input orders into the station traffic database.
  • Assisted traffic managers to gather copy and work to solve clearance issues.

Administrative Assistant

Intellectual Ventures
11.2011 - 03.2014
  • Supported company CEO by managing calendar, correspondence, scheduling appointments and organizing itinerary.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Facilitated training and onboarding for incoming office staff.
  • Assisted development and implementation of new administrative procedures.
  • Coordinated and hosted high-profile dinners and client events.
  • Received and sorted incoming book orders to record, dispatch, or distribute to correct recipient.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor of Arts -

Washington State University
Pullman, WA
05.2011

Skills

  • Microsoft Office Suite
  • Google Suite
  • CRM Software
  • Financial Reporting
  • Accounting Softwares
  • Project Operations
  • Event Coordination
  • Interoffice Correspondence
  • Schedule Management
  • Effective Communication

Timeline

Project Administrator

Breville, ChefSteps
08.2022 - 09.2023

Business Administrator

Microsoft, Edge And Security Services
03.2020 - 08.2021

Business Administrator

Microsoft, Commercial Software Engineering
08.2018 - 12.2019

Executive Assistant

Unity
02.2017 - 08.2017

Account Service Coordinator

Steve Madden
03.2016 - 09.2016

Sales Development Representative

Rightside
11.2015 - 02.2016

National Sales Assistant

Iheartmedia, Clear Channel
01.2015 - 06.2015

Administrative Assistant

Intellectual Ventures
11.2011 - 03.2014

Bachelor of Arts -

Washington State University

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Krystanne Casey