Krystel Calpo
Seattle,WA
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 7 years in hospitality industry. Experience managing front desk team of guest service specialists.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Crowne Plaza Seattle Downtown
Seattle, WA
05.2017 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Collected room deposits, fees and payments.
- Checked guests in out of hotel, made reservations and processed payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Customer Experience Associate
Umpqua Bank
Seattle, WA
01.2018 - 01.2019
- Receiving the working cash for the day and counting it before the shift begins.
- Accepting deposits of both checks and cash and validating deposit slips.
- Processing cash withdrawals.
- Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults.
- Receiving payments for bills, loans and mortgages.
- To answer queries and to assist customers with account related issues.
- Promptly responded to inquiries and requests from prospective customers.
Front Desk Associate
Sheraton Grand Seattle
Seattle, WA
01.2015 - 09.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Answered guest questions and referred to local points of interest.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College Manila
Philippines03.2013
Skills
- Check-In and Check-Out Procedures
- Complaint Resolution
- Staff Training
- Room Assignments
- Customer Service
- Time Management
- Team Management
- Staff Supervision
- Hotel Reservation Systems
- Hospitality Management
Timeline
Customer Experience Associate
Umpqua Bank
01.2018 - 01.2019
Front Desk Supervisor
Crowne Plaza Seattle Downtown
05.2017 - Current
Front Desk Associate
Sheraton Grand Seattle
01.2015 - 09.2016
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College Manila
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