Krystel Cuevas
Miami,USA
Summary
Dynamic and enthusiastic professional with extensive experience in customer service, particularly in nightlife and hospitality settings. Known for an unwavering energy and passion for delivering exceptional guest experiences. Eager to learn and adapt in fast-paced environments, with a proven ability to quickly master new skills, and thrive under pressure. Committed to contributing positively to team success, and ensuring customer satisfaction. Motivated professional, familiar with food service operations, and ready for challenging work. Offers a flexible schedule, attention to detail, and the ability to stand continuously to serve guests and team needs.
Overview
10
10
years of professional experience
Work History
VIP Cocktail Runner & Server
Mother Wolf
Miami, Florida
11.2024 - Current
- Assisted luxury dining staff in delivering exceptional services.
- Delivered expertly crafted cocktails and beverages to guests with precision.
- Curated an immaculate setting aimed at delivering an elevated guest experience.
- Acclaimed for enhancing overall ambiance through excellent communication and multitasking abilities.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved customer complaints in a courteous and professional manner.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
Pool Guest Experience Hostess
DUA (Former SLS Hotel)
Miami, FL
07.2024 - 11.2024
- Ensured guest satisfaction through attentive and professional hospitality in a dynamic atmosphere.
- Ensured guest satisfaction through attentive poolside service and cleanliness upkeep.
- Excelled in overseeing concurrent tasks while maintaining hotel safety and hospitality standards.
- Collaborated with team members to ensure seamless guest experiences.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Bottle Server
Candela Bar Brickell
Miami, Florida
03.2022 - 07.2024
- Improve the Guest experience by interacting, connecting, and ensuring needs are met
- Collaborate with other Team Members to ensure Guest satisfaction
- Greets guests in a positive, friendly manner, making them feel welcome
- Guides guests through all phases of their experience
- Exhibits proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages
- Oversees table maintenance, and coordinates service at the table with fellow team members
- Keeping service stations stocked with silverware, glassware, share, plates, etc
- Works with a sense of urgency to anticipate customer needs and other team members
- Maintains cleanliness of stations with necessary equipment including silverware, linen, condiments, and bottled beverages
- Responsible for maintaining appropriate inventory and proper condition of equipment and operating supplies
- Communicates with management, and all other service staff regarding all customer needs, comments, or incidents
- Follows all procedures and policies set forth by the company, division, and Health Department following all health and safety regulations
- Performs all opening and closing duties as assigned
Bottle Server
TuCandela Bar//Rosario
Miami, Florida
05.2021 - 03.2022
- Improve the Guest experience by interacting, connecting, and ensuring needs are met
- Collaborate with other Team Members to ensure Guest satisfaction
- Greets guests in a positive, friendly manner, making them feel welcome
- Guides guests through all phases of their experience
- Exhibits proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages
- Oversees table maintenance, and coordinates service at the table with fellow team members
- Keeping service stations stocked with silverware, glassware, share, plates, etc
- Works with a sense of urgency to anticipate customer needs and other team members
- Maintains cleanliness of stations with necessary equipment including silverware, linen, condiments, and bottled beverages
- Responsible for maintaining appropriate inventory and proper condition of equipment and operating supplies
- Communicates with management, and all other service staff regarding all customer needs, comments, or incidents
- Follows all procedures and policies set forth by the company, division, and Health Department following all health and safety regulations
- Performs all opening and closing duties as assigned
Spa Attendant
Sojo Spa Club
Edgewater, New Jersey
10.2019 - 04.2021
- Orient the guests to the spa facilities
- Greet guests when they enter the facilities and provide them with personalized service
- Keep the lounge, locker room, and other guest areas neat, clean, and equipped with all amenities
- Assist front desk representatives in handling telephones during busy hours and providing information over the telephone and in person
- Instruct clients on where they can change their clothes and assign lockers
Host and Waitress
Charrito's
Weehawken, New Jersey
05.2018 - 09.2019
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships
Host and Waitress
Applebee's Grill + Bar
North Bergen, New Jersey
09.2015 - 01.2018
- Welcoming and sitting diners comfortably in the dining section
- Taking customers' food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommending appetizers, meals, and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers, and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and preparing the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Cashier
Wendy's
Secaucus, New Jersey
11.2014 - 07.2015
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Resolve customer complaints, guide them, and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag or box food packages
Education
Cosmetologist -
Robert Fiance Beauty Schools
01.2019
High School Diploma -
Intiyan School
01.2014
Skills
- Calm Problem-Solving
- Interpersonal Communication Skills
- Strong Ethical Standards
- In-Depth Product Knowledge
- Optimistic Messaging
- Effective Time Management
- Adaptability to New Knowledge
- Strategic Decision-Making
- Effective Team Collaboration
- Proactive Mindset
- Goal-Oriented Mindset
- Consistent Dependability
- Quickly Adjusting to Change
- Strategic Planning
Languages
- Spanish, Native
- English, Fluent
Timeline
VIP Cocktail Runner & Server
Mother Wolf
11.2024 - Current
Pool Guest Experience Hostess
DUA (Former SLS Hotel)
07.2024 - 11.2024
Bottle Server
Candela Bar Brickell
03.2022 - 07.2024
Bottle Server
TuCandela Bar//Rosario
05.2021 - 03.2022
Spa Attendant
Sojo Spa Club
10.2019 - 04.2021
Host and Waitress
Charrito's
05.2018 - 09.2019
Host and Waitress
Applebee's Grill + Bar
09.2015 - 01.2018
Cashier
Wendy's
11.2014 - 07.2015
Cosmetologist -
Robert Fiance Beauty Schools
High School Diploma -
Intiyan School
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