Krystel Hiner
Trenton
Summary
Results-driven educational leader with a Master’s degree in Administration and 18 years of combined corporate and educational experience, including 7 years as an elementary school teacher. Recognized with the Texas Teacher Incentive Allotment (TIA) for two consecutive years and consistently achieving the highest STAAR passing rates in the district. Proven ability to lead and support teaching and administrative staff, implement data-driven instructional practices, and ensure compliance with state, federal, and special education requirements. Highly effective in virtual and in-person environments, with a strong record of stakeholder collaboration, student-centered instruction, and engaging at-risk learners. Known for exceptional integrity, confidentiality, adaptability, and alignment with school improvement initiatives and organizational mission.
Overview
18
18
years of professional experience
Work History
CERTIFIED GIFTED AND TALENTED SPECIALIST
ANNA ISD
06.2025 - Current
- Kindergarten – 5th grade
CERTIFIED TEACHER
ANNA ISD
06.2022 - 06.2025
- 5ht Grade Teacher
CERTIFIED TEACHER
ANNA ISD
06.2021 - 06.2022
- 2nd Grade Teacher
CERTIFIED TEACHER
SHERMAN ISD
06.2020 - 06.2021
- 2nd Grade Teacher
SUBSTITUTE TEACHER
PROSPER ISD
08.2018 - 06.2020
- Prosper ISD Substitute Teacher
SUBSTITUTE TEACHER
AUBREY ISD
08.2018 - 06.2020
- Aubrey ISD Substitute Teacher
SALES & MARKETING ADMINISTRATOR
ALLIANCE FAMILY OF COMPANIES
02.2015 - 11.2017
- Conducts phone screens for all Sales applicants
- Sources candidates
- Arranges and observe video-conference interviews
- Arranges travel for all potential candidates, sales team, VP, CEO, etc.
- Performs customer service functions by assisting potential candidates, new hires, and Sales and Marketing employees with requests and questions
- Creates offer letters for Sales candidates and first year sales projection document
- Set-ups new hires
- Training
- Order new hire American Express Card, Gas Card, Phone port, etc.
- Set up new email access, BrighTree, Concur, ADP, and Box access
- Set up travel accommodations hotel, flight, car, etc.
- Provide lunch and dinner reservations
- Assists with processing of terminations
- Edit and Manage Doctor Contract Agreements
- Provide guidance and support to Sales team in organizational development and growth
- Creates timelines/agendas for National Sales Meetings
- Managed and attended 2015 AAN conference in Washington DC
- Implements new marketing processes and updates products
- Manages Sales Force project from start to finish through implementation and training
- Creates all reports for Sales in BrighTree
- Presents weekly KPI numbers to Management Team
- Calculates monthly EEG and Sleep commissions
- Assists with forecasting quarterly sales projections
- Attends Manager Meetings
- Manages VP of Sales Calendar
- Learns about the business and applies knowledge and skills obtained to successfully deliver projects
- Chasing-up approvals and managing effective feedback
- Provides training for Brightree and excel usage
- Makes photocopies, faxes documents and performs other clerical functions
- Create FedEx and UPS labels
- Attending to doctor and/or patient inquiries
EXECUTIVE ASSISTANT
TOPS SOFTWARE
06.2011 - 02.2015
- Coordinated monthly meetings and yearly corporate events
- Attended Pack Expo International 2012 in Chicago for Public Relations
- Called on past due accounts that provided PO’s – collected over $60,000.00+
- Created Tops and MXW Install and Upgrade Booklets using Publisher
- Created International and Domestic Map of all sales by zip code using Publisher
- Demo distribution to MVP and sales teams
- Updated goal trackers at the end of each month
- Processed all incoming Sales/Upgrades for software purchase in Goldmine
- Same day ship out on all purchases made by customer (email tracking number to both Sales and Customer)
- Customer service support to major companies such as Kimberly Clark, P&G, Costco, International Paper, Smuckers, Pepsico, and Home Depot
- Maintained shipping account and log book via online
- Created new account numbers for new customers
- Maintained all customer files including updates on company names, addresses, phone numbers, etc.
- Processed all credit card payments through Nurit 2085 Cord Payment Terminal (maintained and updated file of all paid transactions)
- Credit card reconciliation with monthly bank statements
- Ordered office supplies such as company logo materials
- Knowledge of all software provided by TOPS – Tops Pro, Max Load, Pak Pro, Load Stak Pro
- Sent-out recent orders and thank you letters to customers
- Completed personal tasks assigned by CEO (flights, shipping costs, food orders, event costs, etc.)
- Answered all incoming emails and phones calls (7-Line System)
HUMAN RESOURCES ASSISTANT
WEST OSO ISD
10.2008 - 04.2010
- Coordinated all HR paperwork including (FMLA, new hires, fingerprint processing, time clock, pay-roll, scheduled interviews, criminal background history checks, and input new hires in RSCCC system)
- Assisted with the preparation of the human resource department budget and performed routine bookkeeping for the department
- Maintained confidentiality of all information
- Scheduled appointments and assisted with scheduling interviews and meetings
- Managed arrangements for Board members and Superintendent (flights, hotel, early-bird sessions, and early registration)
- Processed all canceled requests with reimbursements – if applicable
- Prepared requests (high school transcripts, service records, training certifications, contracts, evaluations, etc.)
- Prepared Board Book, substitute training packets, scheduled substitute trainings, and conducted new hire paperwork procedures trainings
- Answered emails, scheduled appointments, prepared power points, assisted in conducting interviewing, and attended multiple trainings including Human Resource procedures
- Revamped and updated all new hire paper work, school letters, etc.
- Prepared correspondence, forms, manuals, schedules, and reports for the director of human resources and other department staff members
- Assisted with maintenance of information in employee database
- Compiled, maintained, and filed all reports, records, and other documents as required including preparing various federal, state, and local reports
- Monitored and processed employee time records, including leave requests and reports
- Answered and responded to incoming calls, provided reliable messages, and routed calls to appropriate staff
- Greeted visitors and assisted employees and applicants with completing applications and required paperwork
- Booked meetings for department activities including preparing materials, scheduling, setting up facilities, and arranging equipment
- West Oso Independent School District
HUMAN RESOURCES ASSISTANT
POWER-MARK RESOURCES, LL
10.2007 - 08.2008
- Launched new Residential processes for electrical services
- Maintained operations data entry in Sales Portal, and HR Portal
- Multitasked in answering phones, emails, faxes, and customer support
- Processed new residential contracts in Direct Energy Portal
- Planned and conducted trainings on “Launch” of new products
- Attended trainings for customer service and sales
- Power-Mark Resources, LL
- Hired on as Operations promoted to Human Resources
Education
Masters of Education - Administration
TEXAS A&M COMMERCE
COMMERCE, TX12.2021
Bachelor of Science - Human Resource Management
UNIVERSITY OF PHOENIX
Phoenix, AZ07.2015
Associate of Arts - Communications
UNIVERSITY OF PHOENIX
Phoenix, AZ07.2013
Honors Graduate - undefined
PLANO SENIOR HIGH
Plano, TX01.2005
Skills
- Project Management
- Human Resources
- Effective written communication
- Public relations for corporate events
- Professional Presentations
- Common Core Knowledge
- Proficient in standardized testing
- Whole Class/Small Group Instruction
- Implemented guided reading strategies
- Team communication facilitation
- Client support
- Scheduling
- Marketing & Sales
- Dispute resolution
- Curriculum development
- Experience with IEP processes
- Creative Lesson Planning
- Differentiated Instruction
- Billing/Commissions
- Accounting/Bookkeeping
- Report Preparation
- Training – Manager Meeting
- Google Classroom
- E-Learning
- Academic performance evolution
- Classroom Management
- Student Assessment
- MS Word
- MS Excel
- MS Access
- MS Project
- MS Publisher
- Power Point
- Movie Maker
- Outlook
- Photoshop
- Adobe Professional
- Norton
- Computer Updates
- RSCCC Software
- Goldmine Software
- SalesForce
- ADP
- Concur
- Brightree
- Rackspace
- Bamboo
- Dynamic Corporate Travel Solutions
Accomplishments
- 24/25 Received Teacher Incentive Allotment
- 25/26 Received Teacher Incentive Allotment
- District Rising STAR
- Anna Education Foundation Grant Recipient
- Conducted Anna Learns Training 2 Years in a row
- Implemented the GT Program at New Elementary
- Team Lead for 6 years
- Nominated for Teacher of the Year
- Currently on the Administration Leadership Team
- Campus Improvement Committee for 7 Years
- HOPE Squad
- Yearbook for 3 Years
- 21/22 District Focus Committee
- Implemented Spelling Bee School Wide / District Wide
Timeline
CERTIFIED GIFTED AND TALENTED SPECIALIST
ANNA ISD
06.2025 - Current
CERTIFIED TEACHER
ANNA ISD
06.2022 - 06.2025
CERTIFIED TEACHER
ANNA ISD
06.2021 - 06.2022
CERTIFIED TEACHER
SHERMAN ISD
06.2020 - 06.2021
SUBSTITUTE TEACHER
PROSPER ISD
08.2018 - 06.2020
SUBSTITUTE TEACHER
AUBREY ISD
08.2018 - 06.2020
SALES & MARKETING ADMINISTRATOR
ALLIANCE FAMILY OF COMPANIES
02.2015 - 11.2017
EXECUTIVE ASSISTANT
TOPS SOFTWARE
06.2011 - 02.2015
HUMAN RESOURCES ASSISTANT
WEST OSO ISD
10.2008 - 04.2010
HUMAN RESOURCES ASSISTANT
POWER-MARK RESOURCES, LL
10.2007 - 08.2008
Bachelor of Science - Human Resource Management
UNIVERSITY OF PHOENIX
Associate of Arts - Communications
UNIVERSITY OF PHOENIX
Honors Graduate - undefined
PLANO SENIOR HIGH
Masters of Education - Administration
TEXAS A&M COMMERCE