Summary
Overview
Work History
Skills
Websites
Timeline
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Krystel Medeiros

Beaumont,CA

Summary

Experienced Regional Property Manager with 5 years overseeing portfolio of properties and 21 years in the industry. Seasoned professional with strong knowledge of luxury buildings to B class multi-family communities, single family residency, BTR/SFR, and renovation construction, regulations and area competitors. Highly successful at property operations, controlling expenses, boosting occupancy and resident satisfaction. Dedicated work history with consistent above average reviews.

Overview

11
11
years of professional experience

Work History

Regional Property Manager

Cushman & Wakefield
04.2023 - Current
  • Leads a team of 5 Property Managers with a portfolio consisting of 600+-units from lease-ups, stabilized assets, BTR single family communities to apartment communities in a multi-market territory in the Inland Empire, Greater Los Angeles, and Orange County
  • Ensures client success by partnering with each client to obtain a clear understanding of their goals for each community. Promotes client satisfaction and retention through timely reporting and ongoing communication about the performance of the properties and responds quickly and with urgency to client. Provides solutions to any issues that may arise at the communities
  • Develops the annual budgets for the properties in the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against the approved budget, and working with the Managing Director, and client to address and resolve gaps in the financial performance of the portfolio
  • Ensures each community meets the established operational, financial, and business performance goals by inspecting properties, reviewing financials, market, and operational reports along with implementing appropriate action plans to achieve results
  • Provides leadership to the team of Community Managers by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices
  • Analyzes and interprets market data to identify emerging trends that may impact the performance of the portfolio; collaborates with Property Managers to develop and implement market plans to drive occupancy and revenue growth
  • Ensures that the appearance and physical aspects of the properties meet the company’s and client’s established standards through routine physical property inspections, and cash control audits. Communicates concerns and requests for capital projects as needed to provide for the physical upkeep of each property in the portfolio

Area Manager

New Standard Equities, Inc.
12.2017 - 01.2023
  • Lead a team of 8 Community Managers with a portfolio consisting of 1000+-units in a multi-market territory (11 communities) in the Inland Empire, Greater Los Angeles, and Silicon Valley
  • Developed the annual budget for the properties in the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against the approved budget, and working with the CFO and client/owner to address and resolve gaps in the financial performance of the portfolio Ensured each community meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports along with implementing appropriate action plans to achieve results
  • Provided leadership to the team of Community Managers by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices
  • Promoted client satisfaction and retention through timely reporting and ongoing communication about the performance of the properties and responds quickly and with urgency to client/owner
  • Analyzed and interpreted market data to identify emerging trends that may impact the performance of the portfolio; collaborates with Community Managers to develop and implement market plans to drive occupancy and revenue growth
  • Ensured that the appearance and physical aspects of the properties meet the company’s and owner’s established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio

Multi-Site Community Director

New Standard Equities, Inc.
12.2017 - 10.2020
  • Supervised and coordinated the daily operations of 332-units in garden-style apartment communities in the Inland Empire and Greater Los Angeles that went through complete interior and exterior renovations
  • Successfully took over community from date of purchase and successfully repositioned the property during the first year
  • Maintained and exceeded residential occupancy or budgeted occupancy goals, to maintain the highest possible net operating income, and exceeded budgeted NOI monthly by 4% to 10% consistently
  • Surpassed projected asking rents by full 12-month projections
  • Prepared annual operating budgets as well as mid-month projections and prepares written variance reports and market overview
  • Successfully increased occupancy, grew total revenue in 2019 by 3% and GPR by 10% while lowering turnover and expenses
  • Reviewed, analyzed, and interpreted market data to identify emerging trends that may impact performance of community
  • Worked with Portfolio Manager to develop and implement market plans that drive occupancy and revenue growth
  • Responsible for project management, including full extensive interior and exterior renovations for garden-style community
  • Promoted client satisfaction and retention through timely reporting and ongoing communication about concerns and responded quickly and with urgency to client/Portfolio Manager
  • Responsible for our low-income program consisting of 20% of the community
  • Developed and implemented the screening criteria, all low-income forms, and filed compliance manuals
  • Trained team in areas of Affordable Housing programs and successfully passed the yearly compliance audit conducted by the City of Moreno Valley, YOY
  • Ensured that the physical aspects and appearance of the community meets the company and investor’s established standards through routine inspections, bi-annual, safety, and preventive maintenance walks
  • Communicated any concerns and requests for capital improvements to Portfolio Manager
  • Assisted with revamping and developing the company’s SOP’s
  • Participated in company due diligence with Acquisitions and Asset Management teams
  • Assisted with challenging/struggling communities through the company either remotely and/or traveling to site location
  • Mentored and onboarded new Community Managers throughout the company, traveling out of state when necessary
  • Maintained a working knowledge of all maintenance programs and capital improvement projects to ensure the proper and efficient operations of systems, preventative maintenance programs, housekeeping functions, and responses to resident service requests

Community Manager

Anton Development
06.2017 - 12.2017
  • Supervised the daily operations of 225 affordable mid-rise residences in a highly competitive program and market located in Orange County; maintained residential occupancy leading to the highest possible net operating income
  • Maintained a working knowledge of all CTCAC, Section 42 program specifications for low-income and moderate housing
  • Knowledgeable in all maintenance programs and capital improvement projects to ensure the proper and efficient operations of systems, preventative maintenance programs, housekeeping functions, and responses to resident service requests
  • Prepared the annual operating budget for the property and ensured compliance with the highest housing quality standards
  • Reviewed monthly operating results with Regional Manager and prepared written variance reports, and recertification reports
  • Implemented new standards, and created Anton company forms for lease violations, policies, and job descriptions
  • Mentored and trained seasoned managers in their roles, supported the district with software questions, guidance, and knowledge of local, state, and federal laws, in addition to CTCAC regulations
  • Maintained professionalism and a prominent level of resident satisfaction while upholding our company’s policies and procedures as well as our visions and values

Multi-Site Community Director

UDR
07.2014 - 10.2016
  • Supervised and coordinated the daily operations of two communities at a Regional Manager level (Marina Playa and River Terrace) in the heart of Silicon Valley – the Santa Clara portfolio consisted of 522 units (garden-style and mid-rise) with one commercial space in a highly competitive market
  • Successfully increased occupancy, grew revenue by 5% and GP by 7% while lowering turnover and expenses
  • Maintained 97% residential occupancy or budgeted occupancy goals to maintain the highest possible net operating income
  • Participated in project management of interior and exterior renovations for the garden style community
  • Maintained a working knowledge of all maintenance programs and capital improvement projects to ensure the proper and efficient operations of systems, preventative maintenance programs, housekeeping functions, and responses to resident service requests
  • Ensured compliance with the highest housing quality standards
  • Prepared annual operating budgets for the properties as well as mid-month projections and prepared written variance reports
  • Assisted with the development and implementation of the marketing plan for the properties based on an analysis of competitive properties
  • Maintained a prominent level of resident satisfaction while upholding our company’s policies, procedures, and values

Area Manager

Sway Management (Waypoint Homes)
05.2013 - 04.2014
  • Directly supervised the daily operations of over 500 single-family homes while acquiring additional homes monthly, ensuring the financial goals of the company were met
  • Held accountable for leading, managing, and developing a team of fourteen associates, including team recruitment and training for Property Management staff, Home Services team, and Construction team
  • Successfully increased occupancy from 50% to over 96% within 12 months
  • Increased resident retention and lowered turnover and bad debt costs
  • Monitored weekly, monthly, and quarterly metrics to ensure that we were meeting or exceeding company expectations
  • Implemented the need for monthly variance reports across the company to ensure that we were within budgeted goals, as this report was not previously in place
  • Completed and administered employee performance reviews
  • Ensured timely input, proper use and full utilization of onsite PC-based Property Management and Mac-based software including assistance in the training of new associates
  • Inspected our occupied homes that failed their “tune-up” and all-rent-ready inventory

Skills

  • Financial Reporting
  • Budget Preparation & Writing
  • Financial Oversight
  • Staff Management
  • Multi-family property management
  • BTR Single Family Residency
  • Client Relations & Success
  • Business Development
  • Construction Project Oversight
  • Building operations
  • Capital Projects Management
  • Staff Training and Development
  • Affordable housing programs knowledge
  • Property Operations
  • Property Inspections
  • Tenant and eviction laws
  • Local and State Laws
  • Asset Management
  • Employee Motivation and Guidance
  • Relationship Building
  • Yardi 7s, RentCafe/CRM/Site Manager
  • OneSite
  • OpsTechnology
  • AIRM, LRO, Yieldstar
  • Microsoft Office
  • Cloud-Based File Management

Websites

Timeline

Regional Property Manager

Cushman & Wakefield
04.2023 - Current

Area Manager

New Standard Equities, Inc.
12.2017 - 01.2023

Multi-Site Community Director

New Standard Equities, Inc.
12.2017 - 10.2020

Community Manager

Anton Development
06.2017 - 12.2017

Multi-Site Community Director

UDR
07.2014 - 10.2016

Area Manager

Sway Management (Waypoint Homes)
05.2013 - 04.2014

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Krystel Medeiros