Krystel Miranda
Corona,CA
Summary
Versatile and results-driven professional with a proven track record at Advanced Cardiovascular Specialists, adept in organization and communication strategies. Excelled in enhancing customer satisfaction and streamlining billing processes. Skilled in both administrative support and special needs education, demonstrating collaborative teamwork and a commitment to excellence.
Compassionate special needs paraprofessional provides individualized support to students with special needs. Experienced in creating and implementing learning plans and providing one-on-one support in classroom. Engaging personality offers strong task prioritization and time management skills.
Overview
4
4
years of professional experience
Work History
Check In/ Check Out Receptionist
Advanced Cardiovascular Specialists
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled appointments
- Enhanced efficiency in doctor billing processes
Optician
Americas Best Contacts And Eyeclasses
07.2022 - 03.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Special Needs Paraprofessional
CNUSD
09.2021 - 03.2023
- Kept clients engaged in social networks and communities for personal health and growth.
- Facilitated small group instruction sessions focusing on targeted skills or concepts tailored to individual student needs.
- Assisted with the preparation of classroom materials, creating accessible resources that accommodated diverse learning styles.
- Aided teachers in modifying assignments and assessments based on each student''s strengths, challenges, and goals.
- Supported students'' social-emotional development by promoting positive interactions and addressing behavioral concerns promptly.
- Enriched educational experiences by incorporating sensory materials, visuals aids, and hands-on activities into lesson plans.
- Established strong relationships with students, parents, and colleagues, creating a supportive network for academic success.
- Provided one-on-one support for students with special needs, fostering increased engagement and participation in class activities.
- Monitored student progress through regular assessments, adjusting instructional techniques as needed to maximize learning outcomes.
- Maintained positive attitude and affirmatively communicated with each student.
Office Assistant
E.Z Linens
10.2020 - 02.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Education
High School Diploma -
Orange Grove High School
Corona, CA06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Administrative Support
- Multi-line telephone operation
- Clerical Support
- Maintaining confidentiality
- Collaborative Teamwork
- Life Skills Training
- Sensory Integration
- Communication Strategies
- Teaching and instruction
- Special needs
- Autism and spectrum disorders
- Student Supervision
- Teacher Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Check In/ Check Out Receptionist
Advanced Cardiovascular Specialists
02.2024 - Current
Optician
Americas Best Contacts And Eyeclasses
07.2022 - 03.2023
Special Needs Paraprofessional
CNUSD
09.2021 - 03.2023
Office Assistant
E.Z Linens
10.2020 - 02.2022
High School Diploma -
Orange Grove High School
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