Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Krystel Santos

Krystel Santos

Guayaquil,,Ecuador

Summary

Passionate and motivated individual, trained in receiving and processing incoming client inquiries. Vetted contacts for potential sales opportunities and effectively promoted quality service and support. As well as, a strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Sales Support Representative

Two Men And A Truck
02.2021 - 12.2023
  • Handled certificates of insurance for moving services.
  • Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
  • Managed high-volume incoming calls, effectively handling customer inquiries.
  • Assisted customers with service selection, providing quotes with in-depth knowledge of features and benefits.
  • Collaborated with the sales team to develop targeted strategies for client acquisition and retention.
  • Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.

English Teacher's Assistant

Balandra School
01.2019 - 08.2019
  • Weekly academic planning for English, science and kitchen class.
  • Assisted in preparation of classroom and instruction materials.
  • Promoted positive and safe environment for student learning.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.

Administrative and Human Resources Assistant

Telecomvent
08.2018 - 12.2018
  • Social media management, handle and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Assisted in payroll and contract processing to ensure timely delivery of paychecks to all employees.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.

Education

Bachelor of Science - Nutrition And Dietetics

Universidad De Especialidades Espíritu Santo
Guayaquil, Ecuador
11.2025

Bachelor of Science - Dietética E Nutrição

Universidade Do Algarve
Faro, Portugal
06.2020

High School Diploma -

Balandra Southern Cross High School
Guayaquil, Ecuador
02.2018

Skills

  • Leadership
  • Teamwork
  • Proactive and empathetic attitude
  • Social media management
  • Office and Mac management
  • Excellent Communication
  • Time Management
  • Interpersonal Skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual

Certification

  • ISAK Level 1 Antropometrist course
  • Education for healthy eating course
  • Descubrir Life & Business Coaching "Self-Coaching, Planning and Achievements Program"

Timeline

Customer Sales Support Representative

Two Men And A Truck
02.2021 - 12.2023

English Teacher's Assistant

Balandra School
01.2019 - 08.2019

Administrative and Human Resources Assistant

Telecomvent
08.2018 - 12.2018

Bachelor of Science - Nutrition And Dietetics

Universidad De Especialidades Espíritu Santo

Bachelor of Science - Dietética E Nutrição

Universidade Do Algarve

High School Diploma -

Balandra Southern Cross High School

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Krystel Santos