Krystel Valverde
Allentown,PA
Summary
Organized with extreme attention to detail. Possessing innate self-motivation alongside outstanding communication and computer competencies. Adept at thriving in a dynamic, team-oriented atmosphere. Exhibiting a poised and professional demeanor, even in high-pressure situations. Compassionate and patient disposition, reinforced by a background in clerical duties, conflict resolution, and customer service.
Overview
8
8
years of professional experience
Work History
Waitress
Plaza Azteca
03.2023 - Current
- Managed a high volume of customers, maintaining prompt and efficient service whilst utilizing strong multitasking skills to manage multiple tables.
- Demonstrated extensive menu knowledge and attention to detail, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Trainer
GXO Logistics (Nike)
11.2020 - 03.2023
- Develop and deliver training programs for new employees on warehouse procedures, safety regulations, and equipment operation
- Evaluate the effectiveness of training programs and adjust as necessary, working in collaboration with supervisors
- Provide ongoing training to existing employees to enhance their skills and knowledge, maintaining accurate records of progress.
Co-Manager
Love Culture
08.2017 - 04.2020
- Provide effective leadership and management to all employees whilst ensuring company policies are followed
- Order merchandise and supervised retail inventory
- Management duties: Daily/ Monthly Sale Reports, hiring and training, redact employee reviews, scheduling, etc.
Customer Service and Office Clerk
Nancy's Travel
06.2016 - 08.2017
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner in person and via telephone.
- Responded to internal and external requests for information, scheduled meetings
- Received, categorized and sorted incoming documents, upholding confidentiality of all information.
Education
Paralegal Studies -
Lehigh Carbon Community College
Schnecksville, PA05.2024
High School -
CENU
Guayaquil, Ecuador01.2015
Skills
- Attention to detail
- Highly dependable
- Time management
- Technical Competency
- Communication skills
- Organizational skills
- Determination and Persistence
- Problem-Solving
Certifications Courses
- Legal Technology Certificate (National Society for Legal Technology)
- Westlaw
- Lexis/Nexis
- Microsoft Office 365
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Plaza Azteca
03.2023 - Current
Trainer
GXO Logistics (Nike)
11.2020 - 03.2023
Co-Manager
Love Culture
08.2017 - 04.2020
Customer Service and Office Clerk
Nancy's Travel
06.2016 - 08.2017
Paralegal Studies -
Lehigh Carbon Community College
High School -
CENU