Krysten Bartlett
Manhattan,KS
Summary
Friendly and upbeat with firm understanding of customer service, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills. Good communication abilities, strong work ethic, and very dependable.
Overview
5
5
years of professional experience
Work History
Spa Attendant
Planet Beach Contempo Spa
02.2021 - Current
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Greeted guests and escorted to correct treatment rooms.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Handled customer complaints in a professional and courteous manner.
- Greeted customers and offered them assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Managed check-in and check-out process of items.
- Promptly responded to all requests for assistance.
- Provided hundreds guests with tour of spa, membership privileges, and recommended products to purchase while having the highest sale numbers on out team.
Spa Manager
Glow Studios
05.2021 - 05.2023
- My job here was to keep customers happy and satisfied with their services and products
- I also handled the finances of peoples memberships and purchases
- I would check to see who’s payments went through and renewed packages
- I also worked alone so I had to multitask to keep a clean environment and stay caught up with laundry
- Giving spa tours and customer service is where i excelled
- Establishing a relationship with the clients was important to me.
Cashier/Customer Service
The Home Depot
03.2020 - 08.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Manager
Hutch Putt
03.2019 - 11.2019
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Some College (No Degree) - Social Sciences
Kansas State University
Manhattan, KSSkills
- Facility Maintenance
- Intake Forms
- Greeting Guests
- Critical Thinking
- Reception Management
- Spa Inspections
- Corporate Vision and Values
- Cleaning and Sanitation
- Opening and Closing Procedures
- Social Perceptiveness
- Complex Problem-Solving
- Customer Needs Assessments
Timeline
Spa Manager
Glow Studios
05.2021 - 05.2023
Spa Attendant
Planet Beach Contempo Spa
02.2021 - Current
Cashier/Customer Service
The Home Depot
03.2020 - 08.2020
Manager
Hutch Putt
03.2019 - 11.2019
Some College (No Degree) - Social Sciences
Kansas State University
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