Krysten Bhooshan
Tampa,FL
Overview
9
9
years of professional experience
1
1
Certification
Work History
New Patient Scheduler
Moffitt Cancer Center
11.2024 - Current
- Demonstrated flexibility during peak hours or staff shortages, assuming additional responsibilities as needed to maintain efficient workflow within the scheduling department. Promoted a welcoming atmosphere for all incoming patients by offering prompt assistance and friendly support during the registration process. Increased patient satisfaction through timely and accurate appointment coordination. Assisted in implementing a user-friendly online booking platform, improving accessibility for new patient appointments.
- Participated in ongoing training sessions to stay current on industry best practices and enhance overall scheduling expertise.
- Adapted quickly to changing office procedures, incorporating new systems or technologies implemented throughout the workplace.
- Prioritized urgent appointments effectively, coordinating with healthcare professionals to ensure timely access for those requiring immediate attention.
- Ensured accurate record-keeping by diligently updating patient information within the scheduling system.
- Streamlined communication between departments by efficiently relaying relevant appointment information to appropriate personnel as needed.
- Collaborated with medical staff to optimize scheduling practices for improved patient care.
- Maintained strong relationships with referring physicians, fostering effective communication and referral processes.
- Supported office operations by effectively managing inbound calls and email inquiries from prospective patients.
- Resolved scheduling conflicts promptly, demonstrating empathy and professionalism in addressing patient concerns.
- Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
- Managed high call volumes while maintaining exceptional customer service for new patients.
- Contributed to a positive work environment by assisting colleagues with schedule management tasks.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Surgical Coordinator
West Florida Surgical Suites
07.2023 - 11.2024
- Ensured all surgical codes were included in scheduling to match procedure descriptions.
- Ordered and confirmed availability of all required materials for surgeries.
- Facilitated coordination of a full surgical team for each operation.
- Directed phone communications effectively, addressing inquiries promptly.
- Handled surgeon and office email correspondence in a timely manner.
- Confirmed insurance benefits for patients, establishing payment plans when needed.
- Executed patient check-ins and managed payments efficiently.
- Reviewed patient charts for accuracy and compliance with recent information.
Surgery Scheduler
Tampa General Hospital
06.2022 - 07.2023
- Scheduled surgeries using appropriate CPT codes and secured insurance authorizations for procedures and locations.
- Collected payments as necessary and explained associated fees to patients.
- Obtained clearances for all patients prior to scheduled surgeries.
- Managed phone calls with professionalism and courtesy, ensuring genuine communication.
- Placed patients on waitlist upon request for future appointments.
Front Desk Receptionist/Referral Coordinator
THE BRAIN AND SPINE INSTITUTE
03.2021 - 06.2022
- Referral coordinator.
- Greet patients in person/schedule patients via telephone
- Take payments
- Check patients in/out.
- Upload MRI's/CT's.
- Answer phones/make outbound calls to confirm appointments.
- Maintain clean office space.
- Check every patients temperature upon arrival.
- Verify insurance during scheduling.
- Obtain imaging authorizations.
Front Desk Receptionist
Habana Surgery Center
09.2018 - 01.2021
- Answered phone calls and emails to facilitate effective communication.
- Checked in patients upon arrival to ensure smooth operations.
- Created and verified charts, obtaining necessary signatures efficiently.
- Scanned all charts to maintain accurate electronic records.
- Called patients to schedule appointments and verify insurance details.
- Obtained patient vitals to support comprehensive care assessments.
Sales Lead/Assistant Manager
White House Black Market
08.2016 - 10.2018
- Ensured precise register reconciliation at opening and closing each day.
- Systematically received, unboxed, and sorted new shipments for efficient stocking.
- Revised floor plans according to seasonal trends to boost customer engagement.
- Sustained a clean and orderly sales environment consistently.
- Promoted workplace harmony by maintaining a positive demeanor with team members and customers.
Education
Associate - Physical Therapy
Keiser University
Sarasota, FL04.2019
Skills
- Medical coding expertise
- EMR proficiency
- Patient care coordination
- Records management systems
- Insurance claims processing
- Scheduling efficiency
- Phlebotomy skills
- Customer service strategies
- Retail operations management
Certification
- Phlebotomy
- BLS Certification
- CPR Certification
CUST
- Associates of Science degree for Physical Therapy Assistant from Keiser. Diploma available if/when needed.
- Willing to relocate to: Tampa, FL - -
- Authorized to work in the US for any employer
Timeline
New Patient Scheduler
Moffitt Cancer Center
11.2024 - Current
Surgical Coordinator
West Florida Surgical Suites
07.2023 - 11.2024
Surgery Scheduler
Tampa General Hospital
06.2022 - 07.2023
Front Desk Receptionist/Referral Coordinator
THE BRAIN AND SPINE INSTITUTE
03.2021 - 06.2022
Front Desk Receptionist
Habana Surgery Center
09.2018 - 01.2021
Sales Lead/Assistant Manager
White House Black Market
08.2016 - 10.2018
Associate - Physical Therapy
Keiser University
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