Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krysten Cross

Sumner,GA

Summary

Results-driven and customer-focused professional seeking opportunities for growth and development. Proven track record of success in financial services, sales and operations management. Skilled in transaction handling, marketing, and customer relations.

Overview

11
11
years of professional experience

Work History

Relationship Banker

Bank of America
01.2018 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Completed supervisor override authority training, demonstrating leadership capabilities and ability to work independently.
  • Frequently serve as backup to management, assuming supervisory responsibilities and providing guidance to colleagues.
  • Open and manage customer accounts, including checking, savings, CD's and other banking products.
  • Handle financial transactions including making deposits, withdrawals, transfers and payments.

Customer Service Representative

Ez Title Pawn
01.2016 - 01.2018
  • Managed customer interactions, answering phones, and redirecting calls as necessary.
  • Marketed financial products, advising on options and opening accounts.
  • Assisted customers with contracts and payment plans, ensuring compliance with legal procedures.
  • Performed data entry and managed customer information.

Sales Representative

Southern Magazine Productions
12.2015 - 01.2016
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Quality Control Inspector

Federal Inspection Office
07.2015 - 11.2015
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Warehouse Worker

Patterson Farms
06.2013 - 07.2015
  • Inspected incoming trailers for compliance with health codes.
  • Directed trucks to scales, ensuring adherence to DOC standard weights.
  • Managed weight for each truck to ensure proper weight was maintained.

Education

High School Diploma -

Tift County High School
Tifton, GA
05.2015

Skills

  • Relationship building and management
  • Customer Service-Oriented
  • Sales expertise
  • Cash Handling
  • Time Management
  • Data Entry
  • Financial Transactions
  • Team Collaboration

Timeline

Relationship Banker

Bank of America
01.2018 - Current

Customer Service Representative

Ez Title Pawn
01.2016 - 01.2018

Sales Representative

Southern Magazine Productions
12.2015 - 01.2016

Quality Control Inspector

Federal Inspection Office
07.2015 - 11.2015

Warehouse Worker

Patterson Farms
06.2013 - 07.2015

High School Diploma -

Tift County High School

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Krysten Cross