Krysten Duncan
Brecksville,Ohio
Summary
Accomplished Finance Leader with decisive leadership style and progressive industry background spanning over 13 years. Results-oriented and forward-thinking leader, eager to lead and grow organizations. Extensive experience in financial management, strategic planning, problem-solving, and developing strategic relationships to build consensus across multiple organizational levels.
Overview
13
13
years of professional experience
Work History
Director, Financial Management
Akron Children's Hospital
04.2023 - Current
- Led the financial planning process for the organization and provided insight and recommendations to senior leadership to guide operational strategy
- Directed the operating and capital budget for the organization, totaling $1.1 billion in net revenue and $94.1 million in capital
- Implemented quarterly Forecasting for the organization with continuous monitoring to promote management agility
- Developed Long Range Financial Plan supporting updated financial objectives to align with long-term strategic goals
- Organized the Financial Stewardship program into defined workstreams and achieved over $8M of cost reduction and net revenue enhancements
- Delivered detailed financial presentations to Senior Leadership and Board Members
- Collaborated with Senior Leadership, Operations, and Corporate leadership to successfully execute financial planning objectives during leadership change
Director, Financial Operations
Akron Children's Hospital
08.2021 - 04.2023
- Oversaw all operational, strategic, and financial activities for the Patient Services and Access divisions
- Managed the operating and capital budget of the Patient Services and Access divisions, totaling $608 million in net revenue
- Forged strategic relationships throughout the organization to drive sustainable financial strategies and performance
- Managed a robust team of 5 finance professionals, providing guidance and support to ensure successful completion of projects
- Spearheaded innovative approaches to financial performance to support timely strategic decision-making
- Developed and implemented a standardized monthly reporting package utilized by all divisions of the organization
- Created profitability models and business plans in support of operational and strategic initiatives, including a centralized Transfer Center and expansion into the Southeastern Ohio market
- Presented financial results to Senior Leadership and departmental leadership
Finance Manager
University Hospitals
04.2018 - 07.2021
- Promoted from UH Regional Medical Centers to include this location, with an expanded role in addition to responsibilities outlined in previous position
- Local Finance Leader responsible for EMR implementation project (EMR integration from legacy systems, multiple systems replaced)
- Strategic partner for long term planning, including Primary Care strategy, Operating Room Expansion of $27.5 million, Robotics, Obstetrics and Women's Health
- Developed financial model to determine feasibility of joint venture for multiple Ambulatory Surgery Facilities
- Trained local managers on complexity of Parma's financial landscape and provided training/support for new systems
- Continued review and throughput analysis for capacity and surge planning due to COVID-19 activity
Finance Manager
University Hospitals
04.2017 - 04.2018
- Responsible for financial oversight of UH Regional Medical Centers (Bedford and Richmond) including annual operating budget preparation, labor productivity, strategic financial planning, and month end close process
- Provided on-site financial guidance to hospital Senior Leadership and Clinical Management
- Monitored labor productivity and developed tools to improve departmental efficiencies, resulting in labor savings of $1 million and numerous FTEs
- Developed and implemented business plans, including dedicated Observation Unit and Wound Care program, as well as long-term strategic financial plans
- Presented financial results to Senior Leadership, Board Members, and departmental leadership
- Drove enhanced revenue development of $3 million through strategic collaboration with interdisciplinary teams
Senior Financial Analyst
University Hospitals
09.2015 - 04.2017
- Partnered with Finance Managers in managing the operating and capital budgeting processes for Community Hospitals
- Analyzed departmental budgets for physician practices and Community Hospitals for discrepancies and erroneous expenditure, revenue and statistical entries
- Developed presentations and financial analyses to provide financial oversight to Senior Leadership
- Developed new reporting and modeling tools used to support strategic decision-making
- Implemented new reporting to monitor average length of stay and revenue optimization in support of the Value Improvement program
- Trained new analysts on corporate policies and procedures and implemented mentoring program, reducing onboarding time.
Management Analyst
Montgomery County
10.2014 - 09.2015
- Managed budget and forecast processes for Administrative Services departments totaling $82 million annually as well as capital projects totaling $2.5 million annually
- Expert in providing financial advice to program and financial management officials
- Financial oversight and approval responsibility for capital projects
- Continuously monitored revenues and expenditures to recommend efficient long-term financial strategies
- Develop training materials on financial platforms utilized by customers
Managed Care Analyst
Premier Health Partners
03.2013 - 10.2014
- Responsible for performing extensive managed care activities, including contracting analysis and network management
- Developed and presented in-depth contract negotiation models to stakeholders
- Developed the contractual budget data for the annual budget process totaling $24 million
- Validated contract language for new contracts and analyzed current contract language to ensure proper reimbursement across the system
- Established relationships with network managers and organized multidisciplinary operations meetings
- Collaborated with Patient Financial Services, Reimbursement, and Decision Support to discover trends and to develop strategies and solutions for various payor issues
- Developed financial models for projects and reports including Net Revenue Mix, Payor Mix and Budget Variance reports
Financial and Systems Analyst
American Greetings Corp
05.2012 - 03.2013
- Responsible for American Greetings and Plus Mark, LLC Direct Import accounts totaling $20 million in sales
- Designed and executed proactive strategies that minimized account balances on independent and major chain accounts with Accounts Receivables totaling $10 million
- Support Senior Management by compiling and presenting monthly, weekly and daily financial reporting
- Financial liaison between American Greetings and third party collection agencies
- Develop training materials on internal reporting system, monthly reports and various policies and procedures
- Involvement in special projects focusing on SAP integration
Payment Deduction Analyst
American Greetings Corp
10.2011 - 05.2012
- Handled day-to-day accounting processes to drive financial accuracy
- Implemented new process for recording daily cash receipts for United States and Canadian clients
- Developed and analyzed reports in order to resolve all deductions
- Responsible for customer database consolidation project for SAP integration
Regional Account Assistant
American Greetings Corp
09.2010 - 10.2011
- Reconciled accounts receivables and other financial data of independent and large change accounts
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Implemented numerous process improvements to create efficiencies for Retailer Financial Services
Education
MBA - Executive Management
Ohio University
Athens, OH08.2015
Bachelor of Arts - Finance, Marketing
Marietta College
Marietta, OH05.2010
Skills
- Team Building & Leadership
- Cross-Functional Collaboration
- Strategic Financial Planning
- Financial Management and Reporting
- Financial Analysis and Modeling
- Process Optimization & Change Management
- Cost Reduction Strategies
- Analytical & Critical Thinking
- Creative Problem Solving
- Collaborative Communication
Timeline
Director, Financial Management
Akron Children's Hospital
04.2023 - Current
Director, Financial Operations
Akron Children's Hospital
08.2021 - 04.2023
Finance Manager
University Hospitals
04.2018 - 07.2021
Finance Manager
University Hospitals
04.2017 - 04.2018
Senior Financial Analyst
University Hospitals
09.2015 - 04.2017
Management Analyst
Montgomery County
10.2014 - 09.2015
Managed Care Analyst
Premier Health Partners
03.2013 - 10.2014
Financial and Systems Analyst
American Greetings Corp
05.2012 - 03.2013
Payment Deduction Analyst
American Greetings Corp
10.2011 - 05.2012
Regional Account Assistant
American Greetings Corp
09.2010 - 10.2011
MBA - Executive Management
Ohio University
Bachelor of Arts - Finance, Marketing
Marietta College
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