Summary
Overview
Work History
Education
Skills
Timeline
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Krysten Grimes

Cincinnati

Summary

Dedicated professional with a strong work ethic and a proven track record in customer service, team leadership, and operational efficiency. Skilled in training and development, conflict resolution, and process optimization to enhance quality and compliance. Adaptable team player with expertise in strategic planning, resource allocation, and contract management to drive business success.

Overview

7
7
years of professional experience

Work History

Service Manager

Anthropologie / BHLDN
07.2016 - 06.2017
  • Led and developed a high-performing team by creating customer service prompts, facilitating effective communication, and ensuring alignment with brand standards and expectations.
  • Utilized HR CRM software to hire and onboard top-tier staff, fostering a collaborative environment. Developed and implemented training modules to share my extensive customer service expertise, empowering team members to deliver exceptional service.
  • Proactively addressed customer complaints in a professional manner, converting potential challenges into long-term opportunities for loyalty and satisfaction

Stylist

Anthropologie / BHLDN
03.2015 - 06.2017
  • Consistently delivered exceptional customer service both in person and through written communication, fostering strong client relationships and driving repeat business and referrals.
  • Exceeded sales targets by leveraging effective client engagement strategies and upholding brand standards in every interaction.
  • Proactively utilized CRM tool to track client preferences and enhance service delivery.-
  • Stayed informed on industry trends to provide clients with relevant recommendations, ensuring their satisfaction and loyalty.

Center Director

Scottsdale Academy
12.2012 - 01.2015
  • Promoted a positive company image and established a strong reputation as the provider of choice for educational programs within the community.
  • Built and maintained stellar relationships with numerous vendors, agencies, and community partners to support center programs and initiatives.
  • Developed and implemented business processes to streamline operations across multiple locations, enhancing efficiency and ensuring compliance with state and federal regulations.
  • Utilized CRM software to strengthen customer relations, track engagement, and drive continued enrollment growth.Increased staff productivity through regular training, clear expectations, and constructive feedback.
  • Developed and executed strategic plans to improve center performance, successfully meeting accreditation requirements.
  • Oversaw key operational areas, including scheduling, billing, curriculum development, and staffing, ensuring a seamless experience for families and staff alike.
  • By fostering strong customer relationships and optimizing business processes, contributed to the long-term success and growth of the organization.

Program Director and Brand Developer

Jingle Jam
05.2010 - 04.2013
  • Spearheaded a comprehensive rebranding initiative, enhancing the organization’s market presence and reputation.
  • Drove a 200% increase in enrollment through strategic brand positioning and community engagement.
  • Cultivated and maintained strong relationships with vendors and families, reinforcing brand loyalty and trust.
  • Negotiated vendor contracts with favorable terms, optimizing cost savings and strengthening the organization’s financial position.
  • Provided strategic insights at the executive level, contributing to data-driven decision-making and revenue growth.
  • Designed and delivered dynamic, engaging curriculum, aligning educational programs with the organization’s brand vision and values.

Education

Bachelor Of Music - Music Business

Stetson University
DeLand

Skills

  • Customer service
  • Employee training and development
  • Conflict resolution
  • Team collaboration and leadership
  • Data management
  • Strategic business planning
  • Regulatory compliance
  • Project Management

Timeline

Service Manager

Anthropologie / BHLDN
07.2016 - 06.2017

Stylist

Anthropologie / BHLDN
03.2015 - 06.2017

Center Director

Scottsdale Academy
12.2012 - 01.2015

Program Director and Brand Developer

Jingle Jam
05.2010 - 04.2013

Bachelor Of Music - Music Business

Stetson University

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Krysten Grimes