Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krysten Hicks

Moreno Valley,CA

Summary

Friendly and skilled Medical Assistant with years of experience juggling challenging administrative and clinical tasks to ensure patient satisfaction. Well-versed in medical registration processes and procedures, making client processing smooth and efficient. Known for being a compassionate team player who consistently delivers top-notch healthcare and outstanding customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Stanley H. Schwartz Clinics, Inc.
Moreno Valley, CA
08.2022 - Current
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Incorporated outside records into charts and EHR.
  • Scheduled appointments for patients via phone and in person.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Referral Coordinator

Stanley H. Schwartz Clinics, Inc.
Moreno Valley, CA
05.2018 - 08.2022
  • Collaborated with internal departments to ensure smooth transitions for referred patients.
  • Resolved conflicts between referring physicians and receiving providers.
  • Created reports on referral activity and outcomes.
  • Performed data entry related to referrals into electronic health record systems.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Assisted in the development of referral processes and procedures.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Ensured compliance with applicable laws and regulations regarding referrals.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Developed productive working relationships with numerous insurance company representatives.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Managed daily patient referrals daily through multi-line telephone system.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Answered questions and resolved concerns raised by both patients and specialists.

Education

Medical Assistant Certificate -

American College of Healthcare
Riverside, CA
04-2018

High School Diploma -

Great Oak High School
Temecula, CA
06-2017

Skills

  • Patient care and support
  • Vital sign assessment
  • Health record management
  • Diagnostic testing and analysis
  • Equipment maintenance and troubleshooting
  • Electronic health records management

Certification

  • Medical Assistant Certificate

Timeline

Medical Assistant

Stanley H. Schwartz Clinics, Inc.
08.2022 - Current

Referral Coordinator

Stanley H. Schwartz Clinics, Inc.
05.2018 - 08.2022

Medical Assistant Certificate -

American College of Healthcare

High School Diploma -

Great Oak High School

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