Krysten Hill, BSN, RN
Tularosa,NM
Summary
Dynamic healthcare professional with extensive experience at Presbyterian Medical Services and Gerald Champion Regional Medical Center, excelling in leadership and project management. Proven ability to enhance patient outcomes through effective communication and relationship building. Recognized for optimizing workflows and fostering team collaboration, resulting in increased operational efficiency and improved service delivery. Strong analytical thinker dedicated to continuous improvement.
Overview
15
15
years of professional experience
Work History
Care Coordination Assistant Manager
Presbyterian Medical Services
05.2021 - Current
- Provided exceptional customer service while addressing inquiries from clients and stakeholders alike, fostering positive relationships.
- Prepared materials for meetings and presentations, assisting in the professional delivery of information to clients and colleagues.
- Developed strong working relationships with vendors and suppliers, ensuring timely delivery of products or services required for projects.
- Created comprehensive reports on project progress, offering valuable insights for strategic decision making.
- Served as a liaison between different departments within the organization, helping streamline processes for better collaboration across teams.
- Assisted in coordinating events and meetings, resulting in increased employee engagement and collaboration.
- Collaborated with cross-functional teams to improve coordination processes, leading to smoother project execution.
- Managed schedules and deadlines for multiple projects, ensuring timely completion and client satisfaction.
- Conducted research on various topics as needed, providing vital information to assist with project planning and execution.
- Facilitated effective communication among team members by managing email correspondence and distributing relevant information promptly.
- Coordinated training sessions for team members on new processes and software, fostering continuous learning and skill development.
- Assisted in budget tracking and management for assigned projects, aiding in financial accountability throughout their life cycle.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Surgical Clinic Registered Nurse
Gerald Champion Regional Medical Center
10.2019 - 05.2021
- Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
- Facilitated continuity of care by effectively communicating with primary healthcare providers regarding pertinent clinical findings and collaborating on optimal treatment strategies.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed physical, emotional, social, and spiritual needs of each patient.
- Enhanced the efficiency of the clinic by coordinating with multidisciplinary teams, streamlining workflows, and optimizing resource allocation.
- Improved patient outcomes by providing compassionate and comprehensive care to diverse populations in a clinic setting.
- Promoted a safe and secure environment for patients, staff, and visitors by adhering to infection control protocols and maintaining an organized workspace.
- Utilized evidence-based assessment tools to accurately identify patients'' needs and develop appropriate interventions that promoted optimal health outcomes.
- Implemented effective time management strategies resulting in improved productivity levels without compromising quality or safety measures during daily operations.
- Reduced hospital readmissions through diligent monitoring of patients'' conditions, thorough assessments, and timely interventions.
- Reduced medication errors by meticulously verifying all orders, administering medications as prescribed, and diligently monitoring for adverse reactions or complications.
- Provided education to patients on health promotion strategies such as lifestyle modifications, medication adherence, self-care techniques, and disease management principles.
- Increased patient satisfaction with care received by actively listening to concerns, providing clear explanations about treatment plans, and addressing questions promptly.
- Educated patients, families and caregivers about conditions and treatments.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Investigated and resolved issues affecting hospital operations and patient care.
Ambulatory Surgical Registered Nurse
Scenic View Outpatient Surgery Center
06.2013 - 10.2019
- Provided comprehensive education to patients and families regarding surgical procedures, recovery expectations, and follow-up care, promoting informed decision making.
- Demonstrated leadership abilities by mentoring new nurses on best practices for perioperative care and serving as a go-to resource for colleagues seeking guidance or input on challenging cases.
- Promoted a culture of teamwork within the surgical unit, collaborating closely with fellow nurses and other healthcare professionals to ensure optimal patient care.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
- Enhanced patient outcomes by implementing evidence-based nursing practices and adhering to surgical protocols.
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
- Developed strong rapport with patients by demonstrating empathy, active listening skills, and effective communication throughout their surgical journey.
- Assisted families by answering questions, supplying general information and providing frequent updates on patient progress.
- Showcased adaptability in handling multiple complex cases simultaneously while prioritizing patient needs according to urgency level.
- Communicated medical information and discharge instructions to patients and families to reduce return visits.
- Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
- Optimized resource utilization within the OR by properly managing equipment inventory and maintenance schedules.
- Consistently provided compassionate care to patients from diverse backgrounds, tailoring communication styles and educational materials to meet individual needs.
- Streamlined pre-and post-operative processes by effectively coordinating patient care with various departments, ensuring smooth transitions.
- Applied critical thinking skills for effectively managing crisis situations or unexpected complications during surgeries, ensuring patient safety and wellbeing.
- Maintained a sterile operating environment through strict adherence to infection control guidelines, minimizing risk of contamination.
- Reduced post-operative complications through thorough assessments and timely interventions during the perioperative process.
- Ensured patient safety during surgeries by diligently monitoring vital signs, administering medications, and providing support to the surgical team.
- Upheld strict confidentiality standards, protecting sensitive patient information in accordance with HIPAA regulations.
- Contributed to successful surgeries by assisting surgeons with instrumentation, suturing, and wound closure as needed.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Registered Nurse, Labor and Delivery
Gerald Champion Regional Medical Center
07.2011 - 09.2015
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient, and attending to baby after birth.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
- Managed epidural analgesia infusions and monitored vital signs during labor and delivery.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Performed vital signs checks and administered vaccinations to infants following birth.
- Conducted comprehensive physical assessments and assisted with pain management.
- Facilitated smooth transitions between prenatal care, labor, delivery, postpartum care, ensuring continuity of care for patients.
- Assisted physicians in performing complex medical procedures, including cesarean sections and forceps deliveries.
- Educated expectant mothers on available pain management options during the birthing process while respecting individual preferences.
- Increased patient satisfaction by providing compassionate, individualized care throughout the labor and delivery process.
- Streamlined communication between healthcare providers, fostering a supportive atmosphere for patients and families.
- Promoted maternal-infant bonding by educating new parents on infant care techniques such as breastfeeding and skin-to-skin contact.
- Reduced complications during childbirth by closely monitoring patients and providing timely interventions.
- Actively participated in interdisciplinary team meetings to discuss complex cases, leading to more effective treatment plans.
- Administered medications accurately and safely under physician guidance during labor induction or augmentation processes.
- Advocated for patient autonomy by involving them in decision-making processes regarding their birth plan.
- Anticipated potential complications early in the labor process through vigilant assessment of both mother and fetus vital signs data.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Medical/Surgical Services Registered Nurse
Gerald Champion Regional Medical Center
06.2010 - 07.2011
- Reduced infection rates through diligent adherence to aseptic techniques and strict infection control protocols.
- Promoted patient satisfaction by providing compassionate care during pre-and post-operative visits.
- Supported successful patient recovery from surgery through proper discharge planning and follow-up care coordination.
- Improved patient outcomes by providing expert preoperative, intraoperative, and postoperative nursing care.
- Maintained accurate documentation of patient care activities in compliance with regulatory requirements and hospital policies.
- Connected with patients and families from variety of cultural and economic backgrounds to establish and maintain open communication for improved patient outcomes.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Managed patients recovering from medical or surgical procedures.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
MBA - Current
Western Governors University
Salt Lake City, UT12.2026
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT02-2024
Associate of Science - Nursing
New Mexico State University
Las Cruces, NM05-2010
Skills
- Leadership
- Inpatient and outpatient care
- Attention to detail
- Multitasking and organization
- Computer skills
- Team collaboration
- Verbal and written communication
- Decision-making
- Flexibility and adaptability
- Relationship building
- Conflict resolution
- Project management
- Workflow optimization
- Expense reporting
- Operations support
- Analytical thinking
Accomplishments
- Developed and managed Community Health Worker Program.
- Supervised team of 16 staff members.
- Played an integral role in the configuration and implementation of new Electronic Health Record.
- Awarded the Dragon Slayer Award as recognition for the successful implementation and continued success of the Community Health Worker Program.
Timeline
Care Coordination Assistant Manager
Presbyterian Medical Services
05.2021 - Current
Surgical Clinic Registered Nurse
Gerald Champion Regional Medical Center
10.2019 - 05.2021
Ambulatory Surgical Registered Nurse
Scenic View Outpatient Surgery Center
06.2013 - 10.2019
Registered Nurse, Labor and Delivery
Gerald Champion Regional Medical Center
07.2011 - 09.2015
Medical/Surgical Services Registered Nurse
Gerald Champion Regional Medical Center
06.2010 - 07.2011
MBA - Current
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
New Mexico State University
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