Summary
Overview
Work History
Education
Skills
Work Ethic
Availability
Timeline
Hi, I’m

Krysten Miller

Bridgeview,IL
Krysten Miller

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
years of professional experience

Work History

West Suburban Bank

Universal Banker
04.2020 - 01.2022

Job overview

  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Executed wire transfers, stop payments and account transfers.

Huntington National Bank

Customer Experience Banker
02.2022 - Current

Job overview

  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Expanded client base by promoting new financial products.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Explained account terms and conditions to customers.
  • Reconciled customer accounts and balanced daily transactions.
  • Greeted customers and delivered information about new account processes.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Acted as first point of contact for visiting clients and customers.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Fielded customer complaints and notified managers.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Checked customer IDs and verified age-restricted purchases.

Circle K

Manager
05.2016 - 02.2020

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Nicks Bbq

Cashier
05.2007 - 08.2014

Job overview

  • 7 plus years customer service, Heavy lifting experience, Printing experience, Long hours okay, On call, Great outgoing work ethic
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Argo
Summit, IL

Diploma from Diploma
05.2008

University Overview

Skills

  • CRM Systems
  • Customer Service
  • Regulatory Compliance
  • Loan Closing
  • Consumer Banking
  • Cross-Selling and Partner Referrals
  • Teller Support
  • Prospect Calling
  • New Account Setup
  • Product Promotion
  • Bank Sales
  • Money Transfers
  • Loan Payment Processing
  • Currency Exchanges
  • Customer Service-Oriented
  • Financial Advice
  • Team Collaboration
  • Teller Experience
  • Follow-Up Skills
  • Employee Motivation
  • Cross-Selling Expertise
  • Opening and Closing Procedures
  • Cash Handling

Work Ethic

Work Ethic
Great outgoing work ethic

Availability

Availability
True, True

Timeline

Customer Experience Banker
Huntington National Bank
02.2022 - Current
Universal Banker
West Suburban Bank
04.2020 - 01.2022
Manager
Circle K
05.2016 - 02.2020
Cashier
Nicks Bbq
05.2007 - 08.2014
Argo
Diploma from Diploma
Krysten Miller