Krysten Padelford

• In my Nurse Extern role, I provide support in delivering patient care within a healthcare setting. Collaborating closely with registered nurses, I assist patients with various daily activities, including assessments, bathing, dressing, and monitoring vital signs. Additionally, I play a crucial role in assisting with procedures such as wound care and specimen collection, ensuring patient comfort and well-being.

As a Patient Care Assistant on a Neuro Progressive Care Unit, I played a vital role in supporting patients with their daily activities, ensuring their comfort, hygiene, mobility, and nutritional needs were met. This encompassed collecting patient data, including vital signs and specimens, and promptly reporting any observed health changes to the nursing staff. Additionally, I performed delegated medical procedures and provided essential clerical support.

My responsibilities extended to maintaining accurate patient records, managing supplies, and assisting with patient transport, contributing to the smooth operation of the unit. In this dynamic environment, I interacted closely with a diverse range of healthcare personnel and patients, demonstrating adaptability and effective communication skills.

My commitment to delivering compassionate care and my ability to perform delegated medical procedures with precision and efficiency were instrumental in promoting patient well-being and contributing to the overall effectiveness of the Neuro Progressive Care Unit.

• Upon resuming my position at Centauri Health Solutions, I joined the Client Maintenance Team, where I played a pivotal role in ensuring client compliance and facilitating billing processes. My responsibilities included requesting and processing essential documents such as hospital/physician licenses, CLIA certificates, DEA certificates, and JCAHOs from our clients. Upon receipt, I updated our system, ensuring accuracy and completeness before forwarding the information to State Medicaid Agencies or HMOs for necessary updates. This process was critical in maintaining the active status of hospitals and physicians with the agencies, thereby facilitating the smooth processing of claims.
• My proficiency with the EPIC System enabled me to efficiently transfer notes between our system and hospital systems, contributing to seamless information exchange and workflow continuity. Additionally, I provided valuable support in clerical tasks, including archiving outgoing client emails and processing incoming mail from State Medicaid Agencies and HMOs.
• My dedication to accuracy, attention to detail, and familiarity with various systems and processes greatly contributed to the effectiveness of the Client Maintenance Team and the overall success of Centauri Health Solutions.

• In this role, I engaged in direct patient care, providing instruction on exercise routines, assisting with the application of heat/ice packs, and administering E-Stim treatments. Additionally, I fulfilled clinic duties including sanitizing benches and equipment, managing daily laundry tasks, organizing cabinets, and preparing the schedule for the following day.
• This experience challenged me to embrace new learning opportunities and adapt to unfamiliar tasks. As it was my first experience working directly with patients, I prioritized compassion and patience in all interactions. My commitment to providing attentive and supportive care fostered positive relationships with patients and contributed to the overall success of the clinic.

• During my time, I embraced a culture of cross-training, gaining proficiency across multiple operational areas. I actively contributed to internal system projects and meticulously processed hospital/physician applications. My role also involved engaging with State Medicaid Agencies and Health Maintenance Organizations (HMOs), adeptly navigating claims denials and facilitating billing procedures with precision and effectiveness.
• I conducted thorough follow-up communications with State Medicaid Agencies and HMOs, ensuring accurate updates on hospital/physician licenses, addresses, and names. Additionally, I provided invaluable support to the Electronic Enrollment Team, managing password updates and facilitating account creations.
• Throughout my time, I exemplified adaptability, integrating new tasks into my workflow while maintaining a consistent standard of excellence. My dedication to delivering exemplary customer service during phone interactions with State Medicaid Agencies and HMOs was commended. I demonstrated proficiency in utilizing various computer applications, including Internet navigation, Microsoft Office, and exhibited a rapid learning curve when introduced to new systems, further enhancing organizational efficiency and productivity

• I welcomed guests upon their arrival at the restaurant, seated them and informing them that their server would be with them shortly. At the end of their meal, I said goodbye to guests, expressing gratitude and wishing them a pleasant day or evening. Additionally, I maintained cleanliness throughout the establishment by cleaning tables, windows, and restrooms, as well as ensuring the host area remained tidy and organized. Handling many tasks, I used skills in organization, adaptability, and composure, particularly during football Sundays and Mondays. Effective verbal communication, both in-person and over the phone, was essential for providing exceptional service to guests.

I was responsible for making beverages and ice cream treats, packaging food orders, and engaging with customers through a microphone during ordering and directly while delivering their orders. Maintaining a positive attitude was crucial as I interacted with both coworkers and customers, ensuring a friendly and welcoming atmosphere. The role demanded adaptability and quick learning as I mastered the preparation of various drinks and desserts. Strong verbal communication skills were essential for effectively processing orders and addressing customer inquiries. I did well in high-pressure situations, remaining calm and focused, and excelled in a fast-paced work environment.